CLOSED: [Due to the casino's unresponsiveness]BetFoxx Casino - No Payment Issue

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Last post made 12 days ago by njanjam
Cgaston73
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  • Cgaston73
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  • i withdrawed 500 dollars because for some reason the minimum is 500 and max is 500 so fast forward nov 23 i requested withdrawal but could not get it because for some reason i had to deposit more money to offset winnings basically i won too much too fast so december 23 i got new phone and had to change my withdrawal info but for some reason i had to send verification info never had too do it the first time but this time they want it and so basically i have over 100 accounts they confiscated my winnings in order not to pay me because they dont want to pay and say something about money laundering

    Disputed amount: 500$

    Submitted via LCB complaint form
  • Hello Cgaston73,

    Please note that according to the casino's T&C:

    58.3.7 The maximum amount of money that can be won or withdrawn via Freespins, Casino Chips and Free Bets is limited to 100 EUR (or the equivalent in other currencies) or three times its value, whichever comes first, unless otherwise stated. The maximum amount of money that can be won or withdrawn via No-Deposit Bonuses is limited to 25€, or currency equivalent.

    Regardless, please also note that: For no-deposit Freespins, Casino Chips and Free Bets awarded to players who have not previously made a deposit, a minimum deposit as well as a wagering of x1 (times one) the deposit amount is required, before the winnings can be withdrawn.

    Additionally, opening multiple accounts at a casino is not allowed and constitutes a violation of the casino’s rules, which is certainly one of the reasons why your winnings were confiscated.

  • i didnt  get free spins i won with clean deposit money asked for and receive one withdrawal because you could only get max 500 and min 500 my balance was a thousand so i  had to actually send another 112 dollars to get my other 500 and thats when after almost 3 months of send this and send that my account was closed because of money laudering and my verification documents were not valid but these are the same docs i used on every account with no issue over 30 accts. Betfoxx needs to be shut down please people dont play there once you win is when problems begin

  • Hello Cgaston73,

    We will update you as soon as we receive their response.

    Please note that the casino reps are currently at the iGB conference, and there may be a delay in receiving a response from them. We kindly ask for your patience.

    Thank you for your understanding.

  • Hello Cgaston73,

    We are still waiting for an update from the casino regarding your case.

    Keep you posted on this thread.

    Thank you for your understanding.

  • Hello Cgaston73,

    We have received feedback from the casino rep that they are reviewing your case. We will update you as soon as we hear back from them.

    Thank you for your patience.

  • Dear Cgaston73,

    We've contacted the casino rep again and requested an update regarding your case. Have you heard from them in the meantime?

    Thank you.

  • Dear Cgaston73,

    Since we never heard back from the casino reps, unfortunately, we need to close the complaint due to the casino's unresponsiveness. If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

     

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