Yesterday I registered at Betrophy casino and made my first deposit with bonus code TROPHY200 from casino welcome bonus package. This bonus consists of 100% match bonus and 20 free spins for slot Tiger's Claw.
After I lost my cash bonus, I opened that slot to use free spins but actually there were no spins in it. So I came to live chat and was told that as I lost this bonus my spins were also lost))
I asked to show exact point from bonus T&C and general t&C about this, but Duca and after this Kal were unable to show me that.
I also asked support to show me any evidence about free spins were credited to me (actually I provided screenshot with info about activated cash bonus only)
So this casino is cheating players about welcome bonus in part of free spins. Also their live support closes chat when they understand that no arguments they have.
I can provide chat transcript showing very bad qualification of their support.