My username is: helpmeime
I have been with the Casino for 18 days, I have deposited £7830.99 in total, £3351.20 of it is initial deposits and the rest was withdrawals I put back in. Now I felt while I was playing some of the slots RTP seemed a bit suspect as it could go over 30 spins without any wins. I decided to investigate and found the casino only holds a Curacao License which means they should not have accepted me as a UK Player due to not holding a UKGC License. Because of this my initial deposits of £3351.20 are deemed void and must be returned as this has been taken illegally. If they are to take UK Customers they must have this UK License and pay the Tax. Because they do not they are committing Tax Fraud by accepting players.
I have approached them about this and complained, they refused my refund request, banned my account and said I am in Curacao now. After they said this I stated my intentions to take this further so I approached some of the Game Providers on there website and they have with immediate effect discontinued the distribution of there content due to allowing UK players to play there slots.
I would like help trying to get my refund please, I had been fair with them but the rude support team member got on the wrong side of me so I decided to take things further. I have not broken any of the terms, it does state on there license that 'It is the responsibility of the licensee to be familiar with the local laws and requirements for the territories which they intend to offer their services' yet there terms contradict this by saying its down to the player to make sure gambling is not illegal in our jurisdiction. Well it is not against the law for a UK player to gamble in our jurisdiction, but it is illegal for an operator to accept UK players without a UK License.
I know this is a bit of an essay but I have tried to add as much information as possible.
I did say if they refund me I will not take things any further than I already have, and I will stick to this.