UNRESOLVED: Betswagger Nightmare

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Last post made 3 years ago by Jdotparka
Pholt88
  • Started by
  • Pholt88
  • United Kingdom Newbie 3
  • last active 3 years ago

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  • Pholt88
    • Started by
    • Pholt88
    • at Jul 01, 20, 10:13:52 AM
    • United Kingdom Newbie 3
    • last active 3 years ago

    Hi,

    I recently joined betswagger even though I'm self excluded and I'm from the UK which apparently they don't accept on this site. I had no idea they were a dodgy site. I've ended up losing around £300 but I don't see how they didn't close my account immediately due to these two reasons. I need to get that money back. Is it possible??

    thanks, Paul

  • Pholt88
    • Replied by
    • Pholt88
    • at Jul 01, 20, 12:54:51 PM
    • United Kingdom Newbie 3
    • last active 3 years ago

    Hi has anyone looked into this yet? I'm getting some pretty nasty emails back from this William Dornat in support when I've asked for my refund. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 01, 20, 01:19:18 PM
    • Serbia Moderator 15385
    • last active 11 hours ago

    Thanks for this post from:

    Hi Pholt88,

    Sorry to hear that. Please note that this casino doesn't want to provide assistance to our forum members. We can't provide any mediation since they don't want to help us to sort out complaints. You can try to file a complaint to their licensor and see if there is anything they can do for you, this is the only advice we can give you. There are lots of unresolved complaints on our forum.

  • Pholt88
    • Replied by
    • Pholt88
    • at Jul 02, 20, 12:22:21 AM
    • United Kingdom Newbie 3
    • last active 3 years ago

    Thanks for this post from:

    They also haven't returned the balance in my account?

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 02, 20, 03:16:58 AM
    • Serbia Moderator 15385
    • last active 11 hours ago

    Thanks for this post from:

    Pholt88 wrote:

    They also haven't returned the balance in my account?

    They are not supposed to accept UK players but they still do. Hope you'll find a way to sort this issue out. Please keep us posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 13, 20, 03:30:44 PM
    • Serbia Moderator 15385
    • last active 11 hours ago

    Thanks for this post from:

    Hi Pholt88,

    Have you got any updates regarding your case? Thanks smiley

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 28, 20, 06:43:38 AM
    • Serbia Moderator 15385
    • last active 11 hours ago

    Thanks for this post from:

    We still haven't heard from the player regarding the complaint. We've marked this case unresolved. 

  • Jdotparka
    • Replied by
    • Jdotparka
    • at Jul 30, 20, 11:35:46 AM
    • United Kingdom Newbie 4
    • last active 3 years ago

    This is the same William Dornat who answers support tickets on the PlayHub Casino site. Dodgy, the lot! Hoping for a positive outcome for you 

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