UNRESOLVED: BetSwagger withdrawal issue

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Last post made 1 year ago by MelissaN
marius luksys

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  • Hello

    Please help me out.I topped up and played fairly. I did win 9000.01£ they refuse to pay this out and said ill only get my deposits refunded.And they banned my accout.They just dont want to pay that sort of money.When i asked whats the reason they just replied that they think there was suspicious activity when i asked give me example they just said i would suggest to read out terms and conditions.Its disgusting!!please help me get my money.

    Thank you

  • Hi Marius,

    Sorry you are one of the majority of players who have the issue with this brand. Unfortunately, the casino management does not want to assist us in sorting out players' complaints so there is no way we can help you. We are really sorry, but there's nothing we can do to help you. The only thing you can do is to keep emailing their customer support or file a complaint to their licensor. Please also keep us posted if you hear from them. 

  • Hi

    Its just unbelievable..how this can happen?When we lose they ok to take our money but when we win they just refund deposit back and its just fine and no one cant do nothing about it.

    My winnings were £9000 so they instead of that will refund £140 deposit and get away with this.Its just disgusting..surely there has to be a law which will make them pay out winnings.

    Thank you for reply

  • Hi

    They didnt pay me £9000 . They just refunded my deposits worth of £140 and kept my 9k winnings.I passed them to many different institutions and taking legal actions against them. Involved their licensor as well. They cant just dont pay you,sooner or later they will HAVE to.They all controlled by laws anf regulations. All they do is taking a chance so some people will give up and just leave.They have no rights or authority by law to make final decision on any complain. Dont fall for this,they lie just hoping to trick you.Soon they will get closed and they know that,they cant last long as its fraud ,criminal activity. 

    Just share and let as many people to know about this fraudly activity.

    Best of luck

  • Hi

    They still refusing to pay and threatening to move my emails to spam.

    Their licensor emailed them but they still ignoring and keep saying they wont pay..ill carry on till theu pay out..wont give up till the end 

  • marius luksys wrote:

    Hi

    They still refusing to pay and threatening to move my emails to spam.

    Their licensor emailed them but they still ignoring and keep saying they wont pay..ill carry on till theu pay out..wont give up till the end

    Thanks for the update. Hope the licensor will make them resolve all the problems players have with them. Please keep us posted. 

  • Hi

     

    Betswagger completely ignoring me and dont even reply to my complaint.

    All they send is email asking if im satisfied or not with their customer service. 

    Out of order. 

    Waiting for legal services to get in touch with them and get my winnings paid out to me.

     

    Marius

  • Thanks for the update. Unfortunately, they ignore their players and don't want to sort out the issues.

    You need to be patient, hope they'll get back to you soon. Please let us know as soon as you hear from them.

  • Hi

    Just an update. Betswagger still completely ignoring me and their licensor Curacao dont seem to bothered what Betswagger doing and just say they trust their word without facts/investigation. Its absolutely ridiculous and unacceptable. 

    Thank you

  • marius luksys wrote:

    Hi

    Just an update. Betswagger still completely ignoring me and their licensor Curacao dont seem to bothered what Betswagger doing and just say they trust their word without facts/investigation. Its absolutely ridiculous and unacceptable.

    Thank you

    How do you mean without investigation? They should have asked for the evidence. Did you get the official statement from Curacao? 

  • Thats the reply i received from Curacao:

    Dear Sir/Madam,


    Please note that as per the provided details from the Operator we now consider this case closed.

    If you do not agree with the decision, you are free to seek further legal opinion. 


    Best Regards,

    Curacao eGaming

    No details of investigation and no evidence..just that.And what can i think about it? It just show that no ones bothered about it. I am bothered as that's thousands of pounds which supposed to be with me ages ago..So frustrated 

  • it is very ugly to feel so helpless, without being able to get help from the one who supposedly controls this activity. It is not a regulator but an ally of scammers. Any casino that is not connected to LCB should be ignored by us (the gamblers).

  • Licensors job is to make sure customers are treated fairly and by law and someone like Betswagger should lose their license  straight away as its not just me who didnt get money paid, its plenty of others who were in same position as me,just some of them gave up and left it,some of them paid money to agencies who make someone like Betswagger pay out by law.I was in touch with that sort of agency and they charge quite a bit for their service.  In the end if no one else cant sort it out free of charge , ill have to pay this agency to inforce my money by law. Whatever happens ill get it one way or another just shame someone like them allowed to carry on robbing people. At least they would come up with some silly story but they not even bothered about it..they just basically say you getting nothing and we not even going to explain why. Eventually they will be closed , its just a matter of time,few more victims like me and by laws they will just have to be closed.

    What  shame

  • Hi there,

    I was just wondering if you managed to get all your money back from betswagger? Also if you could give me some advise as I ended up depositing money on the website then tried to with draw my winnings had had to upload the documents of ID bank statement and utility bill then to be told it takes 3-5 days to process. After looking the website up I am now worried as they have my personal details is there anything I can do? 

    Many thanks 

  • Hi Winny20,

    I doubt the player got their money, according to the last post even the casino licensor didn't want to assist and help the player. 

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