UNRESOLVED: BetSwagger withdrawal issue

2,566
views
19
replies
Last post made 3 years ago by MelissaN
marius luksys

Readers of this topic also read:

  • Dear community I m trying to access 888 casino from 3-4 days and i m getting redirected to. 888 casino is licensed in UK while is licensed in Curacao....

    Read

    888 still working?

    7 270
    2 months ago
  • I made a deposit on a promotion that required 3x wagering on D+B, and a max cash out of 5x. I fulfilled the playthrough requirement and attempted to make a withdrawal only to be denied 3 times...

    Read
  • Hello! I am Martina and I have a complaint about Suprabets under license GLH-OCCHKTW0709202017 and licensee Lima Invest N.V. My email at suprabets is m****@protonmail.com and I have occasionally used...

    Read

Please or register to post or comment.

  • Hello

    Please help me out.I topped up and played fairly. I did win 9000.01£ they refuse to pay this out and said ill only get my deposits refunded.And they banned my accout.They just dont want to pay that sort of money.When i asked whats the reason they just replied that they think there was suspicious activity when i asked give me example they just said i would suggest to read out terms and conditions.Its disgusting!!please help me get my money.

    Thank you

  • Hi Marius,

    Sorry you are one of the majority of players who have the issue with this brand. Unfortunately, the casino management does not want to assist us in sorting out players' complaints so there is no way we can help you. We are really sorry, but there's nothing we can do to help you. The only thing you can do is to keep emailing their customer support or file a complaint to their licensor. Please also keep us posted if you hear from them. 

  • Hi

    Its just unbelievable..how this can happen?When we lose they ok to take our money but when we win they just refund deposit back and its just fine and no one cant do nothing about it.

    My winnings were £9000 so they instead of that will refund £140 deposit and get away with this.Its just disgusting..surely there has to be a law which will make them pay out winnings.

    Thank you for reply

  • Hi

    They didnt pay me £9000 . They just refunded my deposits worth of £140 and kept my 9k winnings.I passed them to many different institutions and taking legal actions against them. Involved their licensor as well. They cant just dont pay you,sooner or later they will HAVE to.They all controlled by laws anf regulations. All they do is taking a chance so some people will give up and just leave.They have no rights or authority by law to make final decision on any complain. Dont fall for this,they lie just hoping to trick you.Soon they will get closed and they know that,they cant last long as its fraud ,criminal activity. 

    Just share and let as many people to know about this fraudly activity.

    Best of luck

  • Hi

    They still refusing to pay and threatening to move my emails to spam.

    Their licensor emailed them but they still ignoring and keep saying they wont pay..ill carry on till theu pay out..wont give up till the end 

  • marius luksys wrote:

    Hi

    They still refusing to pay and threatening to move my emails to spam.

    Their licensor emailed them but they still ignoring and keep saying they wont pay..ill carry on till theu pay out..wont give up till the end

    Thanks for the update. Hope the licensor will make them resolve all the problems players have with them. Please keep us posted. 

  • Hi

     

    Betswagger completely ignoring me and dont even reply to my complaint.

    All they send is email asking if im satisfied or not with their customer service. 

    Out of order. 

    Waiting for legal services to get in touch with them and get my winnings paid out to me.

     

    Marius

  • Thanks for the update. Unfortunately, they ignore their players and don't want to sort out the issues.

    You need to be patient, hope they'll get back to you soon. Please let us know as soon as you hear from them.

  • Hi

    Just an update. Betswagger still completely ignoring me and their licensor Curacao dont seem to bothered what Betswagger doing and just say they trust their word without facts/investigation. Its absolutely ridiculous and unacceptable. 

    Thank you

  • marius luksys wrote:

    Hi

    Just an update. Betswagger still completely ignoring me and their licensor Curacao dont seem to bothered what Betswagger doing and just say they trust their word without facts/investigation. Its absolutely ridiculous and unacceptable.

    Thank you

    How do you mean without investigation? They should have asked for the evidence. Did you get the official statement from Curacao? 

  • Thats the reply i received from Curacao:

    Dear Sir/Madam,


    Please note that as per the provided details from the Operator we now consider this case closed.

    If you do not agree with the decision, you are free to seek further legal opinion. 


    Best Regards,

    Curacao eGaming

    No details of investigation and no evidence..just that.And what can i think about it? It just show that no ones bothered about it. I am bothered as that's thousands of pounds which supposed to be with me ages ago..So frustrated 

  • it is very ugly to feel so helpless, without being able to get help from the one who supposedly controls this activity. It is not a regulator but an ally of scammers. Any casino that is not connected to LCB should be ignored by us (the gamblers).

  • Licensors job is to make sure customers are treated fairly and by law and someone like Betswagger should lose their license  straight away as its not just me who didnt get money paid, its plenty of others who were in same position as me,just some of them gave up and left it,some of them paid money to agencies who make someone like Betswagger pay out by law.I was in touch with that sort of agency and they charge quite a bit for their service.  In the end if no one else cant sort it out free of charge , ill have to pay this agency to inforce my money by law. Whatever happens ill get it one way or another just shame someone like them allowed to carry on robbing people. At least they would come up with some silly story but they not even bothered about it..they just basically say you getting nothing and we not even going to explain why. Eventually they will be closed , its just a matter of time,few more victims like me and by laws they will just have to be closed.

    What  shame

  • Hi there,

    I was just wondering if you managed to get all your money back from betswagger? Also if you could give me some advise as I ended up depositing money on the website then tried to with draw my winnings had had to upload the documents of ID bank statement and utility bill then to be told it takes 3-5 days to process. After looking the website up I am now worried as they have my personal details is there anything I can do? 

    Many thanks 

  • Hi Winny20,

    I doubt the player got their money, according to the last post even the casino licensor didn't want to assist and help the player. 

  • These fraudsters took 5,200 euros from my account during the period when they updated their site. They do not admit it, although I have original evidence for that. I sent a complaint to Curacao, and Betsvagger denied any evidence and simply banned my account. 

    I am expecting an answer from Curacao.  What other legal remedy can I take against Betsvagger ??

  • Hi todorce01,

    Please keep us posted. Hope Curacao will help you get your winnings. 

  • I sent Curacao over 50 screenshots from my account with them, where you can clearly see the history of my games and that my account is missing 5200 euros.These fraudsters, when updating their site, deleted my gambling history for the last three months to hide the evidence and then shortened my account by 5,200 euros. But they did not count that I provided a lot of recordings from my account in time.Since they could not deny my evidence in any way, Betswagger simply banned my account.

          have solid evidence that BETSWAGGER criminally stole me for the amount of 5,200 euros, and if CURACAO does not accept that evidence, I do not know what we have left because online betting would become meaningless.
    I will inform you how this case is going.

  • Hope they will take your issue seriously and you'll get your money back. There have been lots of cases with a similar issue I hope someone will stop these guys. 

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 27 days ago
221

Let's welcome spring with another real cash contest! We've had many new casinos launching and of course - we want to test them all! Choose a casino to test and take part in the March contest for a...
March 2024 $500 REAL CASH Contest: Let's Test Casinos!

Melcb
Melcb 15 days ago
16

Reel Fortune Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: 40 free spins on slotCa$hablanca How to claim the bonus: Players need to sign up through our LINK . once registered...
Reel Fortune Casino Exclusive No Deposit Bonus

MelissaN
MelissaN Serbia 2 months ago
10

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus