RESOLVED: BetterDice

I was due to be paid out for winnings of €920. They sent me a prepaid card( as said they can't pay into my bank) and was told I would receive a pin once they receive the loading slip. I have been waiting 21 days now after excuses and excuses about Covid 19 etc. They are no longer responding to my emails, I went onto the site and it says they are unable to provide services to residents of your current location. They took a lot of deposits and I was verified. I have all my emails and screen shots when my withdrawal was pending. I have totally been scammed there must be an options for me to get my money

Hello jojo1314,

Could you please send me your casino username in PM inbox and we'll get in touch with the Casino Representative.

Hello jojo1314,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Thank you. I will do I hope it gets sorted as I feel so upset in what they have done to me

They have emailed me today but just saying they will respond when they have an update. I have this type of email lots of times. I'm glad they are responding again though 

Hello jojo1314,

We've received a reply from the Casino Representative. Here's what she says:

"The request has been sent to our third party and we are waiting for the funds to be transferred."

This is what I got all last week. It's 22 days today I don't understand what is taking so long. 

Hello jojo1314,

We'll see what's going to happen. If you receive a pre-payment card from the casino, please let us know. In the meantime, we'll keep sending them reminder emails. 

I received the prepaid card nearly 2 weeks ago but haven't received a pin or login details or ways to use it. They tell me they will send when they get it but I don't understand why it take that long to receive a pin 

Hello jojo1314,

Ok, we'll keep sending them emails regarding the pin and login details for your prepaid card.

Morning 

have you heard anything yet? It's been a month on Tuesday and 2 weeks since I received the card. It shouldn't take this long for any pin 

Hello jojo1314,

Nothing yet. We've sent them another reminder email.

Hello jojo1314,

We've received a reply from the Casino Representative that they've paid you today. Please let us know if you received your payment.

I have received the pin etc and login details but can't not add a phone number or change details to be mine to be able to use it

Hello jojo1314,

Have you tried to contact the casino and ask them what needs to be done?

I am going to now

I have just been to the ATM machine and the pin is incorrect so no way of accessing the funds. I have contacted BetterDice awaiting their response 

Hello jojo1314,

Ok, please keep us updated and let me know if we also need to contact the Casino Representative regarding this.

There not willing to help. I can't access the funds therefore they haven't paid me. The loading slip is fake 

Hello jojo1314,

We've sent an email to the Casino Representative regarding this. Keep you posted.

I have contacted the card supplier so I will let you know their response 

Sent me a new pin 

Hello jojo1314,

Thanks for the update. Please let us know if you managed to withdraw your money.

I have been able to withdraw thank you for all your help

Hello jojo1314,

Thanks for letting us know! We're glad to hear that. We're now going to close this complaint and mark it as resolved.