RESOLVED: BetterDice

Last post made 2 years ago by Sydney
  • Started by
  • jojo1314
  • United Kingdom Newbie 14
  • last active 2 years ago

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  • I was due to be paid out for winnings of €920. They sent me a prepaid card( as said they can't pay into my bank) and was told I would receive a pin once they receive the loading slip. I have been waiting 21 days now after excuses and excuses about Covid 19 etc. They are no longer responding to my emails, I went onto the site and it says they are unable to provide services to residents of your current location. They took a lot of deposits and I was verified. I have all my emails and screen shots when my withdrawal was pending. I have totally been scammed there must be an options for me to get my money

  • Hello jojo1314,

    Could you please send me your casino username in PM inbox and we'll get in touch with the Casino Representative.

  • Hello jojo1314,

    Thanks for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

  • Thank you. I will do I hope it gets sorted as I feel so upset in what they have done to me

  • They have emailed me today but just saying they will respond when they have an update. I have this type of email lots of times. I'm glad they are responding again though 

  • Hello jojo1314,

    We've received a reply from the Casino Representative. Here's what she says:

    "The request has been sent to our third party and we are waiting for the funds to be transferred."

  • This is what I got all last week. It's 22 days today I don't understand what is taking so long. 

  • Hello jojo1314,

    We'll see what's going to happen. If you receive a pre-payment card from the casino, please let us know. In the meantime, we'll keep sending them reminder emails. 

  • I received the prepaid card nearly 2 weeks ago but haven't received a pin or login details or ways to use it. They tell me they will send when they get it but I don't understand why it take that long to receive a pin 

  • Hello jojo1314,

    Ok, we'll keep sending them emails regarding the pin and login details for your prepaid card.

  • Morning 

    have you heard anything yet? It's been a month on Tuesday and 2 weeks since I received the card. It shouldn't take this long for any pin 

  • Hello jojo1314,

    Nothing yet. We've sent them another reminder email.

  • Hello jojo1314,

    We've received a reply from the Casino Representative that they've paid you today. Please let us know if you received your payment.

  • I have received the pin etc and login details but can't not add a phone number or change details to be mine to be able to use it

  • Hello jojo1314,

    Have you tried to contact the casino and ask them what needs to be done?

  • I am going to now

  • I have just been to the ATM machine and the pin is incorrect so no way of accessing the funds. I have contacted BetterDice awaiting their response 

  • Hello jojo1314,

    Ok, please keep us updated and let me know if we also need to contact the Casino Representative regarding this.

  • There not willing to help. I can't access the funds therefore they haven't paid me. The loading slip is fake 

  • Hello jojo1314,

    We've sent an email to the Casino Representative regarding this. Keep you posted.

  • I have contacted the card supplier so I will let you know their response 

  • Sent me a new pin 

  • Hello jojo1314,

    Thanks for the update. Please let us know if you managed to withdraw your money.

  • I have been able to withdraw thank you for all your help

  • Hello jojo1314,

    Thanks for letting us know! We're glad to hear that. We're now going to close this complaint and mark it as resolved.

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