RESOLVED: Betterdice casino scam

Last post made 2 years ago by Sydney
  • Started by
  • Dazza171
  • United Kingdom Full Member 126
  • last active 1 year ago

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  • Hi, i recently found a new casino called betterdice casino via google. It looked promising. It stated on there terms and conditions UK players accepted so i thought great. A good new casino. I sign up and deposit £300.. After i play on popular providers such as elk microgaming nolimit City etc i noticed they didn't quite seem like the original versions and was running very slow. I tried to withdraw £100 as i didn't like what i saw.. I verified my kyc in no problem. But i was unable to withdraw any money. Since going on live chat i was informed to my horror they have no UK license.. I believe i have been scammed. There is no way such popular providers would be allowing there games to be played to UK players from a casino with no license so i believe the slots are also rigged and pirate versions. I demanded a refund of my deposits and all i get told is management will contact you. I've had nothing. My username is Dazza29 and the amount i want refunded is £300. STAY AWAY FROM THIS NEW CASINO! 

  • Hello Dazza171,

    We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

  • May i ask what was said in your email please? 

  • Dazza171 wrote:

    May i ask what was said in your email please? 

    We've advised them about your complaint on our site and asked them to look into it.

  • Further this casino has recently changed its terms and conditions after i pulled them up on it as shown below..

    It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.

    Before this all it said was country's perhibited being Curaçao usa and isreal! 

  • Hello Dazza171,

    We've only added this casino to our site today, so unless you have a screenshot of their old T&C's, there's nothing we can do about that. 

    Let's wait to see what they'll reply to us regarding your case first.

  • It states on there terms and conditions that they are obliged to tell customers when they change there terms and conditions.. There clearly a scam and you can tell by the way they have added united Kingdom it looks clearly edited! 

  • Any updates on this case? 

  • Dazza171 wrote:

    Any updates on this case? 

    Hello Dazza171,

    The Casino Representative advised us that she would get back to us regarding your complaint. We'll keep you posted.

  • Ok thank you, im sick of casinos like this taking advantage of people and tricking them... Im more concerned that such big providers including Elk microgaming nolimit City and more are allowing these shady casinos to distribute there slots to non UK players without a license.. Its also scary how these casinos can just change there terms and conditions when bringing this up.. 

  • How do i provide more 'vital' evidence to prove this casino is not only breaking laws but also data protection....? 

  • This is the email i received from one of the gaming providers there distributing illegally on there site....

    Hi Darren,

    Thank you for your mail and for drawing our attention on the matter. We were not aware of such activities coming from this partner and the distribution of our games without a licence is in complete infringement of our T&Cs.

    We will be bringing this to the attention of the platform that supplies our games to this brand/site and will ensure that action is taken immediately.

    In the meantime please do not hesitate to reach out in case you have any other matters relating to this brand. We recommend that you do not deposit your funds at any unregulated companies if you are situated in a licensed state such as the UK. We can recommend many other UK licenced sites that host our games.

  • Dazza171 wrote:

    How do i provide more 'vital' evidence to prove this casino is not only breaking laws but also data protection....? 

    Hello Dazza171,

    You can send it to my PM inbox HERE.

  • Any response yet? I keep getting promised a response from them on live chat but still nothing... 

  • Hello Dazza171,

    The Casino Representative says they'll get back to us regarding your case by the end of the day.

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