RESOLVED: Betwhale Not Grading Winning Bets for Over a Week

Hello guys

I am writing to lodge a complaint against BetWhale (operated by Wonder Play N.V., License No. ALSI-122310020-F16, issued by the Government of Anjouan) regarding unresolved winning bets and lack of customer support resolution.

From 11/08/2025 - 15/08/2025, I placed several bets with BetWhale which resulted in winnings. However, despite the bets being clearly completed, BetWhale has not graded them. I repeatedly reported this issue to their customer support (First time report on 14/08/2025 ) and emailed them asking for an update each day after . Their only response has been to blame “technical issues,” without offering any reasonable explanation or timeframe for resolution.

As of today, more than 7 days have passed since my original complaint, and my bets remain pending. This has caused significant concern that BetWhale may be withholding legitimate winnings in breach of fair gaming practices and licensing obligations.

Summary of Issues:

1. Winning bets not graded and left pending for over 7 days.

2. Support responses limited to “technical issues,” with no explanation or timeframe for resolution.

3. No communication on when winnings will be credited to my account.

Evidence :

• Screenshots of pending bets.

• Copies of support correspondence.

• Bet ID and transaction records.

I request that BetWhale:

1. Immediately grade and settle my pending winning bets.

2. Provide an explanation as to why the settlement process has taken so long.

3. Give assurances that other players will not face the same issue in the future.

I am posting this complaint publicly because private support channels have not provided a satisfactory resolution. I urge BetWhale to address this matter promptly and fairly.

Hello seiji chan,

Welcome to LCB.

Thank you for providing all the details and evidence regarding your issue with BetWhale.

We will reach out to the casino representative and pass along your complaint to request further clarification and a timeframe for the settlement of your pending bets.

Please follow this thread for updates, and in the meantime, let us know if there are any changes or progress on your side.

Thank you.

Hi JovanaV,

Thank you for your reply.

I will keep an eye on this thread for update.

Hello seiji chan,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi @JovanaV,

Thank you for your reply.

There has not been any progress on my side unfortunately. 

Update : as of 28/08/2025, all of my bets has been resolved. 

Thank you JovanaV for your help :D

Glad to hear that, seiji chan. You are most welcome!  We will mark this case as RESOLVED.