I am seeking assistance regarding a dispute with Eternal Slots concerning withheld winnings of $1,900. I would like to present the following sequence of events for your review:
1. Background:
• I previously held an account with Eternal Slots which was closed at my request
• Following the closure, I made multiple documented attempts to clarify their policy regarding account reinstatement or new accounts
• My inquiries were largely ignored, with the only response indicating my original account could not be reopened
1. Current Situation:
• Due to lack of clear guidance from Eternal Slots, I opened a new account
• I legitimately won $1,900 through this new account
• Eternal Slots is now withholding these winnings, claiming a terms violation
1. Key Points for Consideration:
• I demonstrated due diligence by attempting to clarify their policies beforehand
• The company failed to provide clear guidance despite multiple inquiries
• I operated under the reasonable assumption that a closed account meant I could create a new one
• All winnings were obtained through legitimate gameplay
1. Documentation:
I can provide:
• Email correspondence showing my attempts to clarify their policies
• Account closure confirmation
• Records of my winning gameplay
• Screenshots of communication attempts with their support team
1. Resolution Sought:
I am requesting:
• Release of my legitimate winnings of $1,900
• Review of Eternal Slots’ communication practices
• Clarification of their multiple account policies
I believe this situation arose from poor communication on Eternal Slots’ part rather than any intentional violation on mine. I seek your assistance in reaching a fair resolution.
Thank you for your consideration of this matter.
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