CLOSED [due to the submitter's inactivity]: BEWARE OF SHADY ETERNAL SLOTS

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Last post made 10 days ago by JovanaV
C3SARIIO
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  • C3SARIIO
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  • last active 6 days ago

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  • I am seeking assistance regarding a dispute with Eternal Slots concerning withheld winnings of $1,900. I would like to present the following sequence of events for your review:
        1.    Background:
        •    I previously held an account with Eternal Slots which was closed at my request
        •    Following the closure, I made multiple documented attempts to clarify their policy regarding account reinstatement or new accounts
        •    My inquiries were largely ignored, with the only response indicating my original account could not be reopened
        1.    Current Situation:
        •    Due to lack of clear guidance from Eternal Slots, I opened a new account
        •    I legitimately won $1,900 through this new account
        •    Eternal Slots is now withholding these winnings, claiming a terms violation
        1.    Key Points for Consideration:
        •    I demonstrated due diligence by attempting to clarify their policies beforehand
        •    The company failed to provide clear guidance despite multiple inquiries
        •    I operated under the reasonable assumption that a closed account meant I could create a new one
        •    All winnings were obtained through legitimate gameplay
        1.    Documentation:
    I can provide:
        •    Email correspondence showing my attempts to clarify their policies
        •    Account closure confirmation
        •    Records of my winning gameplay
        •    Screenshots of communication attempts with their support team
        1.    Resolution Sought:
    I am requesting:
        •    Release of my legitimate winnings of $1,900
        •    Review of Eternal Slots’ communication practices
        •    Clarification of their multiple account policies
    I believe this situation arose from poor communication on Eternal Slots’ part rather than any intentional violation on mine. I seek your assistance in reaching a fair resolution.
    Thank you for your consideration of this matter.

  • Hello C3SARIIO,

    Please send us your casino username via private message and we will contact the casino rep and inquire about this matter.

    Thank you.

  • Hello C3SARIIO,

    Do you still need our assistance?

    Thank you.

  • Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.

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