UNRESOLVED: Beware, Punt Casino is a Scam!!!

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Last post made 5 days ago by Berks
Notsure2021
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  • Notsure2021
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  • Punt Casino is a complete Scam!!! I made a BTC deposit with a welcome bonus applied. (No terms about a max cashout) As I began playing & winning, a series of free spin bonus codes were applied to my account without my knowledge during my gameplay to stop my winnings. Which automatically removed over $7000 from my balance. (It caught my attn. during gameplay) Then, over 3 days of hearing different reasons each time why this happened via live chat and more excuses why they still will not payout as per T&C after it’s been 72hrs,  I strongly suggest everyone stay far away from Punt Casino. They don’t abide by their own T&C and they are crooked frauds that will manipulate your acct. to avoid paying out winnings fair and square. P.S. One of the customer support specialists ended our live chat saying I was banned after I sent photos of my recorded gameplay that proved it was impossible for ME to request free spin bonuses as per the same times as the recorded transaction history, which is what put a cap on the amount of funds that I was allowed to request for withdrawal.  Funds I still haven’t received.  So unless you want to be scammed, stay away from Punt Casino!!!

  • Hello Notsure2021,

    Unfortunately, they don't want to cooperate and ignoring ours emails, so we are forced to close all the complaints.

  • The following is the last conversation that I had with a punt representative.  I'll just leave this here for all. 

    Hello -------

    This is Tori from Punt Crypto, Customer Support. The situation in your account has been reviewed, and we sincerely apologize for any inconveniences it has brought you. This promotion is redeemed automatically as soon as you are eligible for it, however, whenever you see it credited, you can come to our live chat to have it removed. The coupon reversal happened as those winnings were coming from these free bonus, as the maximum cashout from it is $100. 

    Kind regards,

    Tori Nova

    I had made a btc deposit of $90 and was actively playing the “no max cashout” welcome bonus “power up new” on 11-9-22.  During this time of playing slots for less than 1 hour, I won over $12000 and then all of a sudden, $7200 was erased from my balance.   How is it fair for a free spin bonus to automatically appear on my account during this short time period without my knowledge to take away my winnings?  How am I supposed to know what happens to my account without my consent as I’m actively playing slots?  So you’re telling me that I just have to deal with having $7200 being taken from me after winning it fair a square?  And nothing can be done about this?   I want that money... this is completely unfair.  
     

    Hello --------

    Unfortunately, these winnings happened from the play with the free chip, so once the playthrough was complete, the coupon reversal happened. I am really sorry, but there is nothing more that can be done about it now. I do feel that this is unfair and I would definitely not feel good about it if it happened to me, however, those are the rules.

    Kind regards,

    Tori Nova

     

  • Hello Notsure2021,

    We really understand your concerns ,but since we do not get any response from them, we are unable to help you. If you get some proper information please let us know. 

    We will be closing this complaint and mark it as unresolved.

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