UNRESOLVED: BIg Problem with Vespercasino.com

I have registered in vespercasino.com on 29/10/2020 I have made 5 money deposits, I never received bonuses, I won 2000 euros 30/10/2020 the identification of my account was done successfully on 1/11/2020, I requested immediate withdrawal and although the withdrawal it happens up to 24 hours after 48 hours and constantly the same excuse that I am in priority in the finance department there was no development, I asked them again in the chat what happens with the withdrawal of money came a message that my account has been blocked because I have a second the same ip, I do not have a second account nor did I violate any regulation, I never got bonuses and yet instead of withdrawing my money my account was blocked, I can upload the relevant screenshots that confirm everything I write, you can help me ?

My username on vespercasino.com is ioannidis_celica@gmail.com

IOANNIDIS KONSTANTINOS 

the amount withdrawal request its 2000 euro

Sorry to hear that, Kostas Ioannidis. Could you please private message me your casino username?

We're going to get in touch with the casino rep and see what happened with your withdrawal. Please keep an eye on this topic. 

Sorry

My username on vespercasino.com is ioannidis_celicagmail.com

*********

Eimail ioa********@gmail.com

the amount withdrawal request its 2000 euro

Thanks for providing your account details. The casino rep has been notified. Please keep an eye on this topic for an update. 

Please note that this brand has pirated games. You can read more about it HERE. 

thank you melissa I will expect newer from you..

good evening is there any development in my problem?

The casino has been informed and we still haven't heard back from them. We'll let you know as soon as we hear from them. 

Yesterday I asked a question at the casino about my topic and they answered a while ago..

"we did not say we would check it again. I told you that I would send you a confirmation that we see another account with the same IP address. as soon as the security service confirms me, I will send it to you."

Please keep us posted. We sent a reminder to the casino today and we are still waiting for the reply. 

no further developments. because I earned a respectable amount trying to make excuses by blocking my account

I know. These types of casinos with fake games do not want to pay their players. Unfortunately, we see the same scenario from most of these brands, they take players' deposits and never pay them out. However, they are licensed by Curacao so you can file a complaint directly to their licensor and ask them to assist you with this case. They should be able to help you. 

I doubt they will get back to us since we haven't heard back from the casino rep for quite some time, especially now that they know we discovered pirated games at their casino. 

can you guide me what to do??

Sure. I'll send you a PM with further instructions. 

This answer was given to me by vespercasino, allegedly I have a second account with a different email but with the same phone number, the receipts they sent me are fake and this photo is a product of processing to block my account, they are scammers

>Image removed due to privacy reasons by MelissaN<

Thanks for sharing it with us, I needed to remove the screenshot due to privacy reasons. Could you please tell me if the second email address is yours? 

no this address is not mine and I want to prove it I want to send a message to yahoo and yahoo mail to prove it to me it really is not mine

I see. Okay then gather as much info as you can and also file a complaint to Curacao gambling license following the instructions I sent you in PM. Please also keep us posted. 

Hi Kostas Ioannidis,

Could you please tell me if you got any info from the casino? 

No stay nothing this is why I didn't send you any message .

My account is still blocked they probably stole my 2000€

Thanks for the interest

Thank you. We are still trying to get in touch with them and we send them reminders but I doubt they will reply to our emails since we already added them to our Warning list. 

I do not know if this item is enough but the mobile phone number is only one digit different ************ its mine 69551******** its not mine

>phone number edited due to security reasons<

Could you please clarify what phone numbers are you referring to? 

Hi Kostas Ioannidis,

We heard back from the casino rep and he promised he'd take care of your case. Let's see what he will say. Keep you posted. Do you have any updates? 

Hi Kostas Ioannidis,

We haven't heard back from the casino rep regarding your case although they promised they'd take care of it. 

We are going to mark this case as Unresolved. In case, they take some actions and resolve your issue we'll mark this case accordingly.