RESOLVED: Big Spin Casino Rogue?

I have used other means to try and get response from Big Spin Casino. They have ignored other webmasters requests. My name is Jon Jackson, and I have been a member of Big Spin Casino since July. While googling complaints I found this place. I have had 5 withdrawals with no problems.  I made a withdrawal of $1600 on Sept 6th. My withdrawal was denied and my account closed. The Customer Service Agent didn't know the reasoning. She just said my account was closed and my deposits will be refunded. As of today Oct 5 2019 I have not received my withdrawal nor my deposits.

My account number is BSC 22266

Hi ActionJackson. 

We've informed the Casino Rep about the issue you are having at Big Spin casino.

Keep an eye on this thread for the updates. 

Hey Jon,

This is Fred from BigSpin. We're looking over your case and we'll reach out to you shortly. 

Fred,

Player Advocacy 

Still no payment or returned deposits. I inquired with customer service and was rudely told I wasn't going to pay or return my deposits. Dunno what I did? But they steal from me.

Hi ActionJackson,

Lets wait to hear back what their fraud risk department has to say about your case. Hopefully there will be an update soon.

Another complaint from the same group. There's one I was reading yesterday where they canceled someone winning sports bets and tried to return only 1 deposit until he complained on a well-known sportsbook site and they were able to make this casino group pay up. 

Hi ActionJackson,

The Casino Rep informed us that they are unable to disclose any additional info to third parties due to their privacy policy. This is what they advised:

"The player in question will be contacted by the relevant department within 24 hours after their complaint has been received."

Please try sending an email to support@bigspincasino.com and keep us updated on the outcome. 

WOW, there is no use in having a rep here if they can't help the player. This casino needs to be blacklisted ASAP! People needs to know to stay away from this casino and their parent company of MYBOOKIE 

Hi ActionJackson, please keep us updates and let us know if and when youe complaint is sorted.

I've written to them last week. No one has replied to my email. I called them and no one could tell me why my withdrawal was denied. I have had several withdrawals in the past, and when I lost they were paid without any problems. So far they haven't communicated with me nor any of the outside help I have seeked. I even wrote them a settlement email in which they seemed to ignore also. I am currently making a Youtube video with my complaint and many complaints of others in order to warn others about playing with this casino.

BigSpin has been issued a warning for slow/unresponsive support for your cashout request. Please keep us updated. We will also keep pushing for a resolution from our side.

Final outcome for MikeP. His account is closed, due to player fraud. I apologize for the wait on this.

Hey Jon,

It your account is related to other accounts. Based on our terms and conditions, we don't allow this and that's why your account was disabled.

Please let me know if you have any questions.

Fred

It took you nearly 3 months to come up with an excuse not to pay me? I have been paid 5 times without any problems at your casino. It was only when I won a large sum that you claim I had other accounts. Could you please provide proof to the mods here? We have been trying to get this issue resolved to the point no one from your casino would even respond to the requests provided here. From speaking to one of your security team. I was told my account was closed because I used a "public voip" phone number off the internet that may have match another account. But the security person told me my IP address and game play didn't match. But because my phone number did it was a violation. I was also told my deposits would be refunded but yet I haven't even received those back. At least have the decency to return my deposits if you aren't going to pay my winnings.

Hello Jon,

If you'd like to talk about this further, please reach out to BigSpinCasino. I can't talk about account information publicly.

Thank you for your understanding. 

Fred

Huh? You just talked about it here. Anyways, I have written several emails and no one has responded. When I go on live chat I have been told someone will contact me and yet no one hasn't. Please have someone to contact me so I can at least have my deposits returned. As of yet your casino has a very bad light here on the forum and stealing deposits isn't making you look good either. At least do the right then an return my deposits you have stolen from me since you aren't  going to pay my legit win,.

Is this case still going on? lol. WOW! Big Spin Casino, the least you all can do is return this guy's deposit. I hope you all aren't that low down to steal it. 

Hey Actionjonjackson,

Your account is related to other accounts. Based on our terms and conditions, we don't allow this and that's why your account was disabled. Also due to the fraudulent activity, your deposit won't be refunded.

Please let me know if you have any questions.

Fred