CLOSED [Due to inactivity of submitter]: Bitcoinpenguin casino rejected cashout in error, and stole .028 btc

Last post made 1 month ago by KingNemo
  • Started by
  • Memateka29
  • United States Newbie 3
  • last active 1 month ago

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  • Hi there, 

    I made four non bonus deposits at bitcoinpenguin. Then I requested a cashout in the amount of .048btc. The cashout was rejected and the casino withheld .02 btc.

    The customer service chat reps said that this was because i was playing with a bonus-- this is incorrect. And false

    While I was given a cash back bonus earlier, i completely played thru that and completely lost any and all winnings related to any bonus.

     After this bonus was done (balance was at 0) I made 4 additional deposits unrelated to any bonuses. On the last deposit (0.005 btc) I won 0.048, and requested a cashout.

    NOTE: The cashout ws rejected without any explanation. I reached out to their reps, and they continue to claim that my balance was adjusted to 0.02 and cashout was rejected because a previous bonus that was no longer in play was applied. To be clear, I was not playing with a bonus, as it was played through until all winnings front that bonus were exhausted. So the "bonus" should no longer be considered, as again, there was no remaining balance left from that bonuse. I went on to deposit multiple times since that bonus, so when the last four deposits made since none of the last 4 deposits were not linked to any bonus.

    I'm seeking that bitcoinpenguin restore my full balance, and honor the original cashout request in the total amount of 0.048 btc. My email/username is

    Thank you in advance for any help you can provide with this.




  • Correction, bitcoinpengin took back .028** (not .02) as previously noted

  • Hello Memateka29

    Please be advised that BitcoinPenguin Casino is listed under our Warning/Rogue Casinos.

    "This casino is not regulated and has no license. This means you should proceed with caution and you wont have the safety of disputing any claims with a licensed gambling authority."

    We can reach out to Casino Rep regarding your complaint, but there is no guarantee that the outcome will be successful. Could you please private message me your casino username so we can proceed further. 

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