CLOSED: Bitgame.com frozen my 2200 usdt

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Last post made 25 days ago by tough_nut
Kostik Yushkov

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  • I want to tell you my story, for a week I played on this site (bitgame.com) , everything was fine, I bet on football and the NBA, bitgame paid out everything was fine until I won 2200 dollars. After that, my withdrawal transactions were blocked, I was accused of fraud without any evidence. I emailed them, but they told me: "After confirmation by the security department, you have violated the platform betting rules and made illegal bets, and your withdrawal has been restricted". and that's all, that's all they told me. I also wrote in a telegram chat that I was waiting for a payment for more than three days, after which I was simply blocked in the group, without the ability to write messages in the chat. I demand my money back, beware of these scammers. If they do return my money, I'll update my review. my bitgame id: 531225258 my mail: yushkov.k@gmail.com Please help me get my money back. I am also filing a complaint against the company that owns the license of Max Blue Limited, registered address Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao.

    Help me please guys take my money back

  • Hi Kostik Yushkov,

    Sorry to hear you experienced withdrawal issues when playing at Bitgame Casino.

    We don't have this brand listed on LCB, however, we will try contacting the casino representative and assist you further. Keep you posted if there's any update from the casino.

     

  • You can't see here when you posted it, but in the case of something like this, when it comes to paying out, I would suggest going to ***** and submitting the complaint, they'll help you too I'm also currently in a dispute with a casino that should help you, no advertising should be CLB 

  • Thanks for the answer. Now i created new complain on ***** and waiting. Thanks. But i still not recieve answer from bitgame. They ignored me 2 mounth. Its not normal(

  • Do not write about other affiliates here. It is not a problem to leave complaints wherever you want, you just don't have to write on our website. Thank youthumbs_up

     

  • Hi Kostik Yushkov,

    Just to let you know we haven't received any reply from the casino. We will send them a reminder again today.

     

  • Hello! I've emailed them many times, emailed them on their official telegram group, emailed their managers (Jam and Kitty). None of them answer me, everyone ignores me.

  • Hello Kostik Yushkov

    Have you managed to get in touch with the Casino? Do you have any updates regarding your case? We can try sending another reminder email on your behalf if your issue is still unresolved, please let us know. 

  • Hello. Thank you for being interested and you care about my situation. I write to them almost every day and get no response. I wrote to e-mail, wrote in telegram. Nobody is answering. I don't even know what to do anymore. How can I get them to answer me? I need my money, it's a big amount for me. I lost a lot more than I won at this casino.

  • Hello Kostik Yushkov,

    We're always trying our best to assist the players. We've reached out to Casino once more in hopes that we'll get a response. Please keep an eye on this thread for any updates.

  • Hello Kostik Yushkov,

    We've got the response from the Casino stating the following:

    "I did receive an application from this user, but after multiple reviews, it was finally confirmed that his account was restricted. Bitgame is not a new platform. We have been operating stably for several years and have many users. The platform has excellent security mechanisms and anti-arbitrage systems to ensure that each user has a fair betting environment. And this user violated the rules of the platform more than once to conduct malicious arbitrage, which affected the fairness of the platform. After the warning, he continued to violate the rules. The platform finally made a decision to restrict the account in violation and did not change it. I believe this is what every responsible betting platform does.
    Regarding his threat to the platform to unblock his account by means of complaints and other means, the platform's response is: We will not compromise with users who maliciously violate the platform's rules, this is our bottom line."

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