Hello I would like to start this very long post by saying if this is the case, this is one of the biggest scam sites ever or the support team is corrupt and has gone rogue. Basically my account email was changed without any email confirmation or notification, thus giving my account away with a $10,926.28 withdrawal pending to me. Don't worry, I have saved all of the chat logs I have had with live chat agents and sent the transcripts to my email. The extremely suspicious part, which is where I think the support team is corrupt and has gone rogue, is where according to their live support chat agent, the only way to change an account's email is :
"[21:52] Steve: If anyone one wants to change their email they have to :- provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.
Ok, so maybe the hacker has my id, right? According to the head of the support department, Matt,
[16:51] Matt Blizz: Our techincal team checked the account, and it seems like the "hacker" did not enter your ID pages, as we can see from our admin log.
So basically someone from the support team changed my email to some other email and possibly just took my account for themselves? It makes no sense otherwise, since the user cannot change the email themselves and has to contact the support, there is no other way to change the email.
This started in August, and I am only making this post now because as of recently, the top of the support team agent, named Matt, has stopped responding to me as of 2 weeks now after stalling for nearly 4 months and promising me over and over that I would receive access to my account back. I have all of the screenshots, and luckily the day that my account was locked and email changed I opened the live chat, and the support member in the chat possibly wasn't informed what was going on, and he sent me all the screenshots of my balance and withdraws before my account email was changed. I won't be providing the screenshots here because the support team member sent me screenshots of the database and my account with the withdrawals and the account # and all of that, it may be a security risk, but if needed to the casino representative I will send them to them.
I have sent back and forth nearly 100 emails with Matt, who again, is the head of the support team. I don't know if Matt is behind this, or someone else, if the upper management even knows of my case, I don't know what's happening because all I can contact is the support team. This is not just a small amount of money, again, this is $10,926.28 USD, and I don't know what to do here. This post does not include all of the details, and if the casino rep or someone from the casino can respond, I can provide ALL of the details, I have chat logs, screenshots of my final withdrawal that was cancelled after my email was changed, and everything necessary to prove that this happened and all of the chat logs from the support teams have been emailed to me at the conclusion of the conversations with them.
Please let me know what I should do from here, because I'm desperate at this point and scared that I won't ever get my money man. Matt has promised me for over 4 months now that I would get it back, but he could even be behind it man.