CLOSED: [due to Casino unresponsiveness]: Blizz Casino Complaint

GIRAFFE05

POSTED ON OCTOBER 2, 2023

I won a big amount on Blizz.io 23 July. Chat informed me all was well and I would get paid. For 1.5 Month they kept declining my withdraw.

With no reason. All with excuses. I verified myself with all the documents there is available Payslip, POA, selfie holding my ID.

Each step was approved. Excused I got for non payment.

Cyber attack sorry for the delay, Cancel your withdraw and withdraw 5x 1000 euro this will work, 5000 euro showed as paid but only 3000 euro was paid.

After 1.5 month I tried to withdrawing remaining balance the whole casino went silence. No reason to delay my payment.

They finally sent me a new email. " Hello After further inspection of your account we have found out that you have been playing the game Mystery Jack Deluxe. This game is restricted for play with bonus money. ( see our bonus terms regarding restricted games "

They retrospectively added this to the term I am 100% sure this slot was not there.

Also the time line is really obvious, delaying the payment for 1 month paying me in bits and pieces until they see I am not gambling anymore. They confiscate the winnings.

Also their website don't allow you to play with forbidden games with bonus

" Bonus can be played with slots but certainly not all slots. The website will automatically reject your bet if you will use the bonus to some unsupported games "

Also the slot was allowed when when I played.

I think it is a mistake of the casino hopefully they can still pay me the rest.

Hello Giraffe05,

Thank you for reaching out to us and exporting your concerns about the payout. 

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep in order to help you?

Thank you in advance.

Hello Giraffe05,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello Giraffe05,

We will be closing this complaint due to inactivity of submitter.

Hello Giraffe05,

Thank you for sending us your account details. We will reopen this case and try to get in touch with Casino Rep in order to help you.

Keep you posted.

Hello Giraffe05,

We are still without any response from their side. Once we hear back we will let you know.

Keep you posted.

Thank you in advance.

Hello Giraffe05,

We are still waiting for a response from the casino rep. Please keep an eye on this thread.

Any updates on your case?

Hello Giraffe05,

We are still waiting for a response from their side. Once we hear back we will let you know.

Keep you posted.

Hello Giraffe05,

We unfortunately did not receive any response from the casino, so we will be closing this complaint.