RESOLVED: blatant scammers stay away

Last post made 28 days ago by Berks
  • Started by
  • boykuncute
  • Viet Nam Newbie 2
  • last active 28 days ago

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  • this is a scammer stay away after i was offered on forums to play at i deposited and won then i asked to withdraw they asked me to verify my identity after i sent the documents for verification they closed my account and took all my money for a very absurd reason i really don't understand what is going on

     this is the reason they give really I don't know anything they don't have any proof

  • Hello boykuncute,

    Fraudulent activity is when a player creates two accounts at two different casinos or takes part in "opposite betting" with a player from another casino and at the same time starts playing the same live game at the same table. If their Fraud Department has established that it is a fraud like this, then we can't do anything about it and they have the right, as stated in their T&C, to close your account and revoke your winnings.

    If you have one account and use the "opposite betting" method with a straight deposit, we do not consider it as fraud, because the player has no chance to profit from such a betting method.

    You can complain to Evolution Gaming whose Baccarat you played if you think the Casino is wrong.

    Hope this will help.

    Thank you for understanding.

  • they intentionally take money from players, placing opposite bets on 2 different platforms does not benefit me

  • Hello boykuncute,

    We are sorry that you lost your money and that you are facing this, but there are rules that must be followed, in the above post we explained what is fraudulent activity and what is not, and we hope that we have helped with the ambiguities related to this case.

    Thank you for understanding.

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