Hi Ildikó Beatrix Vadászné Bende,
Unfortunately, we must mark complaint #3721 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.
We’re truly sorry for the outcome, but the casino representative has chosen not to cooperate or communicate with us. If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.
If you still feel wronged by their decision, you can file a complaint with the casino licensor.