RESOLVED: - Slow withdrawal

Last post made 1 month ago by Berks

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  • Hi

    I registered to this casino a few weeks ago and here is what happened.
    I wanted to withdraw 1000 euro which is the daily limit on this casino. I went throught the verification process which was really long. I have sent in everything there is to send, and they told me i was verified.
    Then the 4th of February i did a withdrawal of 1000 euro which is the limit on how much you can withdraw at one time according to their terms and conditions. They said it would take up to 48 hours unless more review was needed. Well today is the 10th and everytime i try to email them i get the same reply. That they are escalating my case, but part from that, i get no info at all.
    Im feeling i will not get paid and they are kust waiting for me to gamble up my balance so they dont need to pay me.
    I hope you guys can help me, or give me tips what to do :)
  • Hello Moretea12321,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

    Thank you.

  • Username sent by PM

  • Hello Moretea12321,

    Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

  • I recieved my winnings 1 hour this post was posted. Thank you so much for your help. Jopefully ill recieve the rest of my winnings soon as well

  • We are so glad to hear such a great news! Enjoy your winnings!party

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