Candyland withdrawing from no deposit bonus

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Last post made 1 day ago by ghostman3
Dragon21
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  • Dragon21
  • Belarus Jr. Member 70
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  • Hello, I've seen new no deposit bonus on Candyland casino, I've wagered it and have 90$ on my balance, I also verified my account, but support says I need to make not only deposit in amount of balance I want to withdraw(90$ of deposit), but I also have to wager 1x whole balance(180$). And they also have minimal withdrawal amount of 100$. So it means that If I deposit 90$ to withdraw 90$, while I will be wagering 180$ iven x1(it feels like small, but if slots will be dead I will loose most of this amount and won't be able to withdraw iven what I deposited because of the minimum withdrawal of 100$). I feel it is unfair and ask LCB to contact representative to check this ask of support. Thanks

    email of my account: steal.97@mail.ru

  • Hello Dragon21

    Thanks for reporting on our forums. We will contact Casino Rep and see what is going on here. Keep an eye on this forum thread for feedback. 

  • Hello team and Dragon21,

    Let me Clarify the following inquiries.

    I also verified my account, but support says I need to make not only deposit in the amount of balance I want to withdraw(90$ of deposit)"

    In order to comply with the anti-money laundering act, we require customers to complete this step.
    This information is available on:

    • The terms and conditions which are agreed upon completing the registration of the player's account
    • An email that is sent automatically upon requesting your first withdrawal
    • A section on the main page explaining how to request a withdrawal and all requirements.

    That said, I believe there's a misunderstanding between the terms max cashout and minimum withdrawal.
     

    "won't be able to withdraw iven what I deposited because of the minimum withdrawal of 100$)"


    The Minimum withdrawal is $25, and the max cashout for this free promotion is $100. Once your deposit is wagered you will be able to withdraw the $90 made from the promotion, plus the balance of your verification deposit as long as the balance built with your verification deposit does not exceed $100 (in case it does, the exceeding balance over $100 will be removed)

    After completing this process you will be able to withdraw your initial $90 plus get your deposit back for a total of $190.

    Hope this clarifies any misunderstanding.

     

  • Did you get your winnings? Im pretty much in the same situation, and wondering if I should deposit or not.

    Let me know how it went?

  • Thanks for the answer. I have one last question, I am quoting one of the answers which I got on email talking with your support:
    "Hi there Ilya,

    You would have to wager the entire balance 1x time on slots, if you have not requested a withdrawal yet, this would apply to your current balance + deposit. However, you could request the withdrawal now - max cashout 100.00-, and then make the matching deposit and wager it. "

    As support agent said I can ask withdrawal of balance I already wagered from welcome bonus, and only after make matching deposit. So it means that I need to wager x1 only matching deposit and not whole balance. Then I may just withdraw my deposit after x1 wagering. Is everything correct?

  • ghostman3 wrote

    Did you get your winnings? Im pretty much in the same situation, and wondering if I should deposit or not.

    Let me know how it went?

    I am still figuring out details, didn't do the deposit yet, you can wait until I do that in the nearest days If you want and I let you know then

  • Dragon21 wrote
    ghostman3 wrote

    Did you get your winnings? Im pretty much in the same situation, and wondering if I should deposit or not.

    Let me know how it went?

    I am still figuring out details, didn't do the deposit yet, you can wait until I do that in the nearest days If you want and I let you know then

    Hi. Thanks for the reply! Would appreciate if you update how it went!

     

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