CLOSED [Due to inactivity of submitter]: Cash out disaster

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Last post made 2 years ago by Sydney
Kim Buskirk
  • Started by
  • Kim Buskirk
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  • last active 2 years ago

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  • Kim Buskirk
    • Started by
    • Kim Buskirk
    • at Mar 16, 22, 03:07:22 PM
    • Newbie 1
    • last active 2 years ago

    This company is repeatedly giving me a run around over my cash out money.. I have sent them all required documents more than once to 3 different email addresses. The agents in the chat say everything is approved but then the finance team kicks it back denied. They needed copies of my wifes ID and card because I used her card and also a hand written note stating our relationship and giving me permission to use her card..  leaving me to submit all documents again with the newly needed information ... every time I do this it takes them 24-48 hours to approve or deny it so it gets denied once again .. now they need more information.. so I send that over and the customer service reps refuse to help me in any other way other than "yes we received your documents" Now I'm back to square one waiting for them to approve it .... feels like a scam to me 

  • Sydney
    • Replied by
    • Sydney
    • at Mar 16, 22, 03:24:25 PM
    • Serbia Almighty Member 14944
    • last active 1 year ago

    Thanks for this post from:

    Hello Kim Buskirk,

    Could you tell us the name of the casino where you experienced these issues?

  • Sydney
    • Replied by
    • Sydney
    • at Mar 25, 22, 08:11:40 AM
    • Serbia Almighty Member 14944
    • last active 1 year ago

    Thanks for this post from:

    Hello Kim Buskirk,

    Could you please give us some more details about the casino (the name of the casino where you had those issues) and private message me your casino username, otherwise we can't help you?

  • Sydney
    • Replied by
    • Sydney
    • at Mar 28, 22, 02:23:31 PM
    • Serbia Almighty Member 14944
    • last active 1 year ago

    Thanks for this post from:

    Hello Kim Buskirk,

    If you want us to get in touch with the Casino Representative, could you please let us know which casino you are referring to, and please send me your casino username in private message inbox?

  • Sydney
    • Replied by
    • Sydney
    • at Apr 05, 22, 04:02:38 AM
    • Serbia Almighty Member 14944
    • last active 1 year ago

    Thanks for this post from:

    Since we never received any info from the submitter of this complaint, this thread will be closed. 

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