CLOSED [Due to inactivity of submitter]: Casino took winnings

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Last post made 10 months ago by Anchi
Janean
  • Started by
  • Janean
  • United States Newbie 1
  • last active 11 months ago

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  • Janean
    • Started by
    • Janean
    • at May 15, 23, 07:25:43 AM
    • United States Newbie 1
    • last active 11 months ago

    I was playing Las Vegas XL slots with a $30 bonus . I won u to over $1000 my phone died I charged it and played more maybe 10 minutes goes by I'm out of money . I checked transactions it said I requested a coupon reversal. For one I don't know how to do that and 2 that makes no since at all . What can I do to get these winnings back and play through what has to be played through to cash out ? Please can I get some help ? 

  • Berks
    • Replied by
    • Berks
    • at May 15, 23, 10:51:51 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hello Janean,

    Could you please send us the name of the casino you are having problems with?

    Thanks in advance.

  • Berks
    • Replied by
    • Berks
    • at May 18, 23, 08:15:51 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hello Janean,

    Do you have any updates regarding this case?

    May we ask which Casino is in question?

  • Anchi
    • Replied by
    • Anchi
    • at May 25, 23, 04:54:46 PM
    • Serbia Admin 12335
    • last active 7 hours ago

    We will be closing this complaint due to inactivity of the submitter.

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