CLOSED [Due to inactivity of submitter]: Casino took winnings

Last post made 14 days ago by Anchi
  • Started by
  • Janean
  • United States Newbie 1
  • last active 24 days ago

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  • I was playing Las Vegas XL slots with a $30 bonus . I won u to over $1000 my phone died I charged it and played more maybe 10 minutes goes by I'm out of money . I checked transactions it said I requested a coupon reversal. For one I don't know how to do that and 2 that makes no since at all . What can I do to get these winnings back and play through what has to be played through to cash out ? Please can I get some help ? 

  • Hello Janean,

    Could you please send us the name of the casino you are having problems with?

    Thanks in advance.

  • Hello Janean,

    Do you have any updates regarding this case?

    May we ask which Casino is in question?

  • We will be closing this complaint due to inactivity of the submitter.

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