CLOSED: [due to the submitter's inactivity]: CasinoBet - No Payment Issue

They will not pay me out they ignore each time and acted like babies when I didn’t take the reverse bonus it’s been 3 weeks of dog crap with them

Disputed amount: 25$

Casino: CasinoBet

Case #: 4260

Hello BFayant84, 

Thank you for sharing your experience with our members.

Please provide us with additional information: 

• The exact name of the bonus/promotion used;
• Were there any wagering requirements, and which game did you play;
• Withdrawal rejection messages;
• Confirmation of completed KYC.

This will help us better understand the issue you're experiencing and assist further. 

Thank you!

I have done everything they asked of me it's sitting in pending they even said 2 weeks ago it was gonna be in my account never showed up the bonus was free25 I believe 

Hello BFayant84, 

Please advise on the following: 

• Were there any wagering requirements, and which game did you play?
• Confirmation of completed KYC.
• Did you get this bonus via email, or did you find it somewhere online?

Additionally, please provide us with any communication with the casino support regarding this matter. 

Thank you!

Verification is done wager yes completed it bonus was through email played the game Hot Hands

Hello BFayant84, 

Thank you for providing us with additional details. 

We will reach out to the casino in order to get more information regarding your account. 

Please follow this thread for further updates. 

Thank you! 

Hello BFayant84,  

We have not yet received a response from the casino representative, so we’ve sent another follow-up.

We kindly ask you to follow this thread for new information and get back to us if you receive any. 

Thank you for your patience.

Hello BFayant84,

The casino has reverted back stating they are unable to locate your account, so we would kindly ask you to provide us with your casino username/email address used for registration via private message so we can share them with the casino and gather more insights. 

Thank you in advance!

Hello BFayant84,

Have you had a chance to check our reply above? 

Please provide us with your casino username/email address used for registration via private message so we can share them with the casino if additional assistance is required. 

Thank you!

Since we haven't heard back from the member, we will close Case #4260 due to the submitter's inactivity.