RESOLVED: Casinocastle no answer to my emails

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Last post made 3 years ago by Sydney
hkatd
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  • hkatd
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  • I want to ask something for Casinocastle
    i am a member but in the page and Lcb site say players from Greece not accepted, Greece country exists as an option so i played and won 100 dollars and i want to deposit but i dont know if Greece allowed because i got no answer from them or they are unavailable in chat.Also an active player wrote a review saying that informed from employee  that the deposit is coming with bonus and you cant do nothing for that ! So is it ok to deposit ?Will i receive my winnings if i deposit or not because of my country?

  • Hello hkatd,

    As per info on our site, only these countries are allowed at CasinoCastle: Canada, UK and USA. Also, in CasinoCastle T&Cs, the only allowed countries are Canada, UK and USA.

    In this case, we would advise you not to make any deposits at this casino, since they can reject your withdrawal.

  • Casino castle screenshotMy account is active and Greece option exists and i did not use vpn..i can login 

  • Hello hkatd,

    Please send me your casino username to PM inbox and we're going to check this with the Casino Representative.

  • Hello hkatd,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

  • Hello hkatd,

    The Casino Representative says he's looking into this. As soon as we receive a reply from him, we'll let you know.

  • Hello hkatd,

    We've received a reply from the Casino Representative and here's what he says:

    "Due to regulations, we are not able to process payments from this market, for this reason, we are not accepting customers from Greece."

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