Last post made 1 year ago by Sydney

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  • Hello, Cloudbet close my account and i am waiting for investigation which may 

    take up to 6 months as they told me. I have sent them all the verifiction

    documents that they asked me for. I have deposit almost 0.25 btc if i remember well 

    cause the account is closed so i cant check, and now has almost 0.23 which means

    that i have lost some bets. I can't wait for 6 months please advice. 

  • Hello pingerman919,

    Please private message me your casino username and we're going to contact the casino and ask them to explain what's going on.

  • I have sent you a private message. Thank you very much

  • Hello pingerman919,

    Thank you for providing us with your username. We've sent an email to the casino and asked them to look into this.

    Please keep an eye on this thread for updates.

  • Hello Sydney, more than three days have passed since you reached

    Cloudbet, do you have any feedback?

  • Hello pingerman919,

    No, we still haven't heard from the casino. We've sent them a reminder email. We'll keep you updated.

  • I guess they dont even care thats why any site would rate them low. Almost two weeks they are

    checking my account and one week that you have sent them emails and reminders and they just

    ignore you. I dont know what else i can do.

  • Hello pingerman9191,

    You can try to file a complaint with their licensor HERE. You just need to scroll down to the bottom of that page and you will see "File a complaint" option.

    We'll keep trying to get a reply from the casino regarding your complaint.

  • Hello and thanks for the interest. I have submitted the complaint but no news yet.

    I guess they never replied to  you correct?

  • Hello pingerman919,

    No, we still haven't received a reply. We've sent them another reminder email. 

  • Hello pingerman919,

    We still haven't heard from the casino regarding your complaint. We've sent them another reminder email.

  • I know that and thanks for the concern but i guess not you, not other sites

    that judge or make reviews on bookmakers can do anything about such cases.

    They keep my money over 40 days now and all the websites promote them

    as one of the best bookies with rating 9/10. They just do whatever they want and

    when we deposit money and they have losing accounts everything is fine

    but when someone wins then the problems appear.

  • Hello pingerman919,

    We've received a reply from the Casino Representative and he is apologizing for the slow response. He says they've been dealing with this and they will try to resolve this as soon as possible. 

  • Hello Sydney and Merry Christmas,

    Another 14 days have passed since your last reply no news from Cloudbet.

    I have sent an email to the link of the licensor, to no surprise they never replied.

    Cloudbet in my eyes is a big scam stay away from them they keep my money for

    6 months, not winnings but my deposits, and they keep teeling my account is under investigation.

    6 MONTHS!!!! If you promote them or have another contact with them please help

    they just make their reputation awful they just cant steal my money (deposits) in that way.

    Thanks again

  • Merry Christmas pingerman919!

    No, we still haven't received any other info from the casino. We'll keep sending them reminder emails.

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