UNRESOLVED: Cloudbet

Hello, Cloudbet close my account and i am waiting for investigation which may 

take up to 6 months as they told me. I have sent them all the verifiction

documents that they asked me for. I have deposit almost 0.25 btc if i remember well 

cause the account is closed so i cant check, and now has almost 0.23 which means

that i have lost some bets. I can't wait for 6 months please advice. 

Hello pingerman919,

Please private message me your casino username and we're going to contact the casino and ask them to explain what's going on.

I have sent you a private message. Thank you very much

Hello pingerman919,

Thank you for providing us with your username. We've sent an email to the casino and asked them to look into this.

Please keep an eye on this thread for updates.

Hello Sydney, more than three days have passed since you reached

Cloudbet, do you have any feedback?

Hello pingerman919,

No, we still haven't heard from the casino. We've sent them a reminder email. We'll keep you updated.

I guess they dont even care thats why any site would rate them low. Almost two weeks they are

checking my account and one week that you have sent them emails and reminders and they just

ignore you. I dont know what else i can do.

Hello pingerman9191,

You can try to file a complaint with their licensor HERE. You just need to scroll down to the bottom of that page and you will see "File a complaint" option.

We'll keep trying to get a reply from the casino regarding your complaint.

Hello and thanks for the interest. I have submitted the complaint but no news yet.

I guess they never replied to  you correct?

Hello pingerman919,

No, we still haven't received a reply. We've sent them another reminder email. 

Hello pingerman919,

We still haven't heard from the casino regarding your complaint. We've sent them another reminder email.

I know that and thanks for the concern but i guess not you, not other sites

that judge or make reviews on bookmakers can do anything about such cases.

They keep my money over 40 days now and all the websites promote them

as one of the best bookies with rating 9/10. They just do whatever they want and

when we deposit money and they have losing accounts everything is fine

but when someone wins then the problems appear.

Hello pingerman919,

We've received a reply from the Casino Representative and he is apologizing for the slow response. He says they've been dealing with this and they will try to resolve this as soon as possible. 

Hello Sydney and Merry Christmas,

Another 14 days have passed since your last reply no news from Cloudbet.

I have sent an email to the link of the licensor, to no surprise they never replied.

Cloudbet in my eyes is a big scam stay away from them they keep my money for

6 months, not winnings but my deposits, and they keep teeling my account is under investigation.

6 MONTHS!!!! If you promote them or have another contact with them please help

they just make their reputation awful they just cant steal my money (deposits) in that way.

Thanks again

Merry Christmas pingerman919!

No, we still haven't received any other info from the casino. We'll keep sending them reminder emails.

Since we never received a reply from the casino regarding this complaint, we're now going to close this thread and mark this case unresolved.

If we get a reply from the casino, this thread will be re-opened.

well i guess they are real scammer they dont even care about forums like yours

with ratings etc. So us customers will always lose money. They never answered you?

Hello pinerman919,

No, unfortunately, we never received a reply from them regarding your complaint. 

any suggestions? are there any forum that really "hunt" such scams?

Hello pingerman919,

As I've already mentioned before, you can try to file a complaint with their licensor. I don't know if they've been replying to the players on any other forums, so we can't provide you with such information.

However, we'll see what we're going to do about them on our site considering that we've been getting lots of complaints from the players.

Hi op what was the result here, I am coming to the realization that I was swindled out of 40 or some coins just now and it is not a good feeling. 

Hello DefraudedbyCloudbet,

This complaint was closed as unresolved. If you are having some issues with this casino as well, please send me your casino username to PM inbox and we'll try to get in touch with the Casino Representative.

Hi Sydney I will. I will wait a bit to see their response, how was this case unresolved and they are still operating?

Hello DefraudedbyCloudbet,

Please note that we're only mediators here, not a regulatory body and there's nothing we can do in terms of their operation. 

sydney can you dm me links to all the complaints on this site that were unresolved please. I am going to make a large complaint and it is hard to find them one by one.

Hello DefraudedbyCloudbet,

You can search for all Cloudbet complaints on our forum by yourself. Please note that you need to make a new thread in this section for your own complaint, please don't post comments in complaint threads that other players were posting here on the forum. I have also sent you a private message regarding this. 

After you post your complaint in our Complaints section, please send me your casino username to PM inbox and we're going to contact the Casino Representative.

Thank you for your understanding and cooperation!