CLOSED: [due to the submitter's inactivity]: CoinCasino.com - Account Issue

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Last post made 10 months ago by njanjam
Jon C
  • Started by
  • Jon C
  • Newbie 1
  • last active 10 months ago

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  • Jon C
    • Started by
    • Jon C
    • at Nov 04, 25, 12:25:13 AM
    • Newbie 1
    • last active 10 months ago

    my coincasino account balance disappeared while i was still playing slots after i asked live support about it my account was closed shortly after with no explanatio the win came from big bass bonanza by pragmatic play a third party provider and all the other wins too they can confirm the round result and payout i used only real crypto deposits never any deposit or wagering bonuses i can provide screenshots chat logs and on chain deposit txids to prove everything i am requesting restoration of my account or payment of my verified balance of about 44 000 usdt

    Disputed amount: 43999USDC

    Casino: CoinCasino.com

    Case #: 3696

    Submitted via LCB complaint form
  • njanjam
    • Replied by
    • njanjam
    • at Nov 04, 25, 08:34:19 AM
    • Serbia Moderator 4239
    • last active 1 day ago

    Hi Jon C,

    Thank you so much for reaching out to us. Could you please provied us with more information:

    - Can you confirm if you were using a VPN or accessed the casino from a restricted region?

    - When exactly was your account closed, and if you received any email notification about it?

    - Is your account verified?

    We will reach out to the casino rep to check your account. However, it would be helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino.

  • njanjam
    • Replied by
    • njanjam
    • at Nov 06, 25, 08:33:39 AM
    • Serbia Moderator 4239
    • last active 1 day ago

    Hi Jon C,

    Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately

  • njanjam
    • Replied by
    • njanjam
    • at Nov 12, 25, 07:21:57 AM
    • Serbia Moderator 4239
    • last active 1 day ago

    Hi Jon C,

    Since we haven't heard back from you, we will consider your case #3696 CLOSED due to the submitter's inactivity. However, if you still need our assistance, please let us know via personal message, and we will reopen the case.

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