RESOLVED: Complaint on Royal Planet Casino

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Last post made 7 days ago by tough_nut
Candacem85
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  • Candacem85
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  • last active 17 days ago

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  • Let's start off saying how passed off I am at this casino. I have everyday and chatted casino and I keep getting the same answers over and over. It's in queue, it's coming soon, need my update bitcoin, is being escalated, I will have my Manger loom into and so on. I have had it... I have done everything they have asked and even deposited the money they have asked and waited well beyond my 10 days. Now I am going on over a money and still same answers and that bitcoin has been down, to today that I need to play my winnings to get my withdrawals quicker to become a valued customer SMH really... nope no money from me. I just want my money and winnings at this point. Like in othere complaints no way to call to talk to someone or even to talk to accounts department. I just want my money. 

    So, the question is how do I get and what it my next step?

  • Hello Candacem85,

    Please be advised that the Royal Planet Casino is on the LCB warning list and it has no license. With that said, if you would like us to try to get in touch with the Casino anyway and try to help you please send us your casino username via private message

  • Hello Candacem85,

    Thank you for sending your casino username. We'll contact the casino representative and inquire about your case. Please keep an eye on this thread for any updates.

  • Here is the recent chat!!!

     

  • Hello Candacem85,

    Seems that your screenshots weren't uploaded in the post. If you need help with that please let us know.

  • Here is the chat from last night!!!

  • Here are the rest of them!!!

  • Hello Candacem85,

    We've referred the casino representative to this thread where all your screenshots are displayed. We'll update you on this thread as soon as they reply.

  • Okay thank you!!! I just really need my money back and my winnings at this point 

  • Hello Candacem85,

    We wanted to update you that we've sent a reminder email to the Casino Representative since we haven't received a response from them thus far. 

  • Hello Candacem85,

    The Casino Representative contacted us and sent proof that you've been paid out. Could you please confirm this so we can mark this case as resolved? 

     

  • Hello Candacem85,

    We still haven't received an update from you. Could you please let us know if you managed to successfully withdraw your winnings so we can mark this complaint as resolved? 

  • Hello Candacem85,

    We'll mark your case as RESOLVED. 

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