I completed a withdrawal request Feb. 28, 2013 and emailed the necessary documents to support. I have never been contacted to verify that the documents were received...Nothing. I have contacted Live Help several times and continue to get the same standard answer..."you will get your money, the withdrawal is being processed". Here are the responses to my questions from the chat session earlier today:
The following is a record of your online chat.
General Info
Chat start time Mar 15, 2013 2:18:19 PM EST
Chat end time Mar 15, 2013 2:40:46 PM EST
Duration (actual chatting time) 00:22:27
Operator Henry
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Henry'
Henry: Hi
Henry: you will get withdrawal next week]
Henry: your withdrawal in processing so might be till wednesday you will get it
Henry: due to weekend you will get in next week
Henry: wait for next week you will get your money
Henry: sorry today its not possible
______________________________________________________________________
It has been 12 business days, this will be the 4th weekend and I get the same answers every time I go to Live Help...is there anything I can do to get my money?
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