RESOLVED: Crypto Palace - Deposit Issue

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Last post made 3 months ago by JovanaV
Edguhh
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  • Edguhh
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  • So I verified kyc already and sent the verification deposit of $25 and it hasn't 19 confirmations on the blockchain but they are still saying that it does not have enough and are blaming the blockchain. I have yet to receive my deposit and I'm stressing out rn fearing the worst. Someone please help 

  • I used the no deposit bonus I’m trying to withdraw it and I’ve already verified KYC and I’m at the stage where they’re asking for a verification deposit which i sent in the form of LTC. It hasn’t over -9 confirmations on the blockchain but they are still saying that it needs more and to wait. Rn I’m fearing the worst my stomach is tied in a knot and I’d like some help please

    Disputed amount: 25.6$

    Casino: Crypto Palace

    Case #: 3581

    Submitted via LCB complaint form
  • Hello Edguhh,

    Please note that some casinos require a verification deposit when withdrawing from a no deposit bonus, and in rare cases they may ask for additional blockchain confirmations before processing it. Your complaint has been forwarded to the casino representative, and we will let you know once we receive their response.

    Thank you.

  • Hi Edguhh,

    We hope this message finds you well.

    Thank you JovanaV for giving us the opportunity to review and clarify the recent query.

    We’re pleased to confirm that your deposit of $25 was successfully credited to your account yesterday. You played with that amount, and it certainly looks like luck was on your side! Congratulations on not just one, but two wins!

    We're happy to let you know that both of your withdrawals were processed after a thorough review, and your documents were fully approved by our finance team. The payouts have already been completed and should have been received on your end by now.

    Once again, congratulations on your winnings! If you have any further questions or need assistance, feel free to get in touch with our 24/7 Support Team.

    Best regards,

    Crypto Palace Team

    2.6/ 5

  • Based on the rep's response, we will consider Case #3581 RESOLVED.

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