Hello. I collected a no deposit bonus when I signed up with Crypto Palace about a week ago. I met the playthrough requirement and was able to cash out $100. They required a verification deposit, so I deposited $27 and requested a withdrawal of $127 without playing the $27.
It took a few days but they approved my cash out request for an amount other than what I requested. This is the first time I've ever received less than my withdrawal amount. They only sent me $100 and said the $27 is non-refundable.
This is completely unacceptable and it's completely unheard of. Since I didn't play the $27, it should be refundable. I requested a refund and support denied it.
I still haven't played the $27 and the only reasonable solution to this is a refund of my $27 deposit.
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