CLOSED [Due to inactivity of submitter]:Crypto Thrills complaint

Dear lbc staff,

Yesterday my grandfather played in casino cryptothrills.io. After winning they blocked his account and told to wait till monday. They don't have any gambling licence and steal from people. People end up with their money not being withdrawn. After you win bonus and go trough wagering process this casino adds another bonus for you to play. After you are onto them they lock your account for 2 days. It's a total ripoff. Don't ever play in this cryptothrills io casino. They don't want to give a licence information because they dont have one...Terrible experience. Just look at a conversations between agent Simon who is some kind of manager...and how he avoids to answer and talk to customers. I didn't seen someting like that. Casino with no licence, adress, company name on the internet scamming people. How is this possible? Below is a link to a conversation and manipulation of agents wich work for casino...

https://www.youtube.com/watch?v=0Y7OFpsA0f0&feature=youtu.be

Greetings

Hello Prc U Bulju,

This casino does not have a license, you can check that on their review page on our site HERE. 

To avoid such issues, we always warn our players to check if the casino has a valid license, the casino's Terms and Conditions, the comments from other players, before making a deposit at an online casino. 

Regarding the issue your grandfather has at the casino, could you please tell your grandfather to send me his casino username in a private message inbox and we're going to contact the Casino Representative to check what's going on here.

I will sent you an email wich he used. Thanks a lot. 

Thank you. We've sent an email to the Casino Representative. We'll keep you updated.

Dear Sydney, 

this is how this casino operates. They don't want to give any kind of info about company and lie about how they are fully licenced casino. This is a total ripoff. I feel bad for so many people wich they potentaly scammed and laundered their money to who knows where. First of all this is not how things should work. Their domain is registered in New Zealand. They should be removed from internet ASAP. God knows where the data about credit and debit cards used on this casino goes trough. Link to video is below. 

https://www.youtube.com/watch?v=zAXuUPeeD94&feature=youtu.be

Have a nice day Sydney.

Hello Prc U Bulju,

We'll let you know what the Casino Representative says as soon as we receive a reply. When it comes to their license, there's nothing we can do about it, we've added info on the review page of this casino that it doesn't hold any license. 

Hello Prc U Bulju,

We still haven't received a reply from the Casino Representative regarding your issue there. We've sent them a reminder email. 

Thanks a lot!

Hello Prc U Bulju,

Here's the reply from the Casino Representative:

"Playthrough was not completed. The account is not locked and the player can complete wagering. Once the wagering has been completed, we will review the withdrawal."

Hello Prc U Bulju,

Could you please let us know if you completed the wagering and what happened with your withdrawal?

Since we never heard back from the player if he completed the wagering, this thread has been closed due to the inactivity of the submitter.