Last post made 18 days ago by KingNemo
  • Started by
  • grubbestin
  • Russia Newbie 1
  • last active 1 month ago

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  • Hello! My balance was debited for no reason. This afternoon I saw a letter in my mail that for the survey you will be credited with 100 free spins. They were $5 each. My bonus account was 800 euros with wager x20. I played it successfully. I had almost $1,500 on my balance sheet. I created a withdrawal request and after 5 minutes my balance (already real) was reset to zero. Technical support wrote that you need to wait 1-2 hours and the money will go to your wallet. The money never arrived. I ask you to help solve the problem and return the money. Here are all the screenshots of my correspondence with them

  • Hello grubbestin,

    Please be advised that we don't have Crypto.Vegas Casino listed on our LCB website. Could you please provide us with your Casino Account Username via private message. We will try to contact casino rep and try to resolve this issue for you. 

  • Hi grubbestin,

    Thanks for providing us with the necessary information via private message. We will try to contact Crypto.Vegas Representative and see if we can escalate this issue for you and find a solution. Keep posted. 

  • Hello grubbestin,

    Casino Rap has responded. This is what they said. 

    "The bonus accepted by you could only be wagered with Real Balance, as stated in the published bonus rules, which you can find below. Due to incorrect settings on the part of the staff, the bonus could be available for wagering for the bonus balance. Kindly, please note that the free spins wagering option was only available due to a programming error and did not comply with the published rules of the promotion.

    In turn, we acknowledge that the technical support answers misled the player and the guilty employees were punished and they are no longer employees of CryptoVegas Casino, since it is a priority for us not to mislead players by giving them incorrect answers and promptly help players with their problems.

    We apologize for the inconvenience caused and we are ready to pay you $617 as indicated in your game statistics as an exception for the poor performance of technical support. This amount will be available for withdrawal on your account.

    We hope that there will be no more such problems with the CryptoVegas Casino."

    We hope this gives you closure for your case as a detailed response was provided from CryptoVegas Casino Representative. 

    Please let us know if you acknowledge all this information and if you have received $617 in funds from the Casino. 

    Looking forward to hearing back from you. 

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