Кирилл Коваленко

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  • The casino offered to get free spins for completing the survey, I completed the survey and got free spins. After that, I unscrewed them, and saw the opportunity to unscrew the wager for the bonus balance. I unscrewed the entire wager, after which I had $4,000 left on my balance. I put them on the withdrawal, but the casino canceled the withdrawal, after a couple of minutes all the money from the account disappeared, and a confirmed withdrawal request for all the money that was in the account appeared in the applications. Then the support service assured me that the money would be withdrawn. But time passed, and the casino stated that all support agents were trainees, and the amount would not be withdrawn. I felt cheated and decided to write a complaint. Today, after contacting the support service on this issue, after our dialogue, my account simply disappeared. The support service says that they do not see an account for my data, although there is a history of correspondence using my ID. There are also emails. They first deceived me, and now they decided to just remove me from the system. My login is qqtheplayer.
    Casino ID - 58638514
    But now they pretend they don't know me.

  • Casino CryptoVegas

  • Hello Кирилл Коваленко,

    Please be advised that we don't have Crypto.Vegas listed on our LCB website. However we have successfully contacted them before. We will contact them regarding your case and see if we can help you out. Keep posted on this forum thread for any potential updates. 

  • Hello Кирилл Коваленко,

    Casino Rep has responded. This is what they said: 

    "This bonus accepted by the player was received after completing a survey.
    The main withdrawal rule was wagering the bonus with real
    money(deposit).  Wagering with bonus funds did not count.

    Due to incorrect settings on the part of the staff, the bonus could be
    available for wagering for the bonus balance. Which did not comply with
    the rules of the accepted bonus.

    All players who have made a deposit and wagered have made successful

    Please, kindly, note that the particular player did not make a single
    deposit and tried to wager on bonus funds, which was not allowed by the
    bonus rules.

    As you can understand we can't pay $4000 to complete just the survey. 
    There were certain published rules where stated that it is necessary to
    make a deposit and to wager with the real money(deposit) after which the
    bonus is available for withdrawal."

    Hope this information gives you some clarity on the situation. 

  • The situation is as follows, this casino paid compensation to a person in the same situation as me. Because they have been misleading me all day. But now, they have deleted my account and refuse to acknowledge it. And also blocked in support in telegrams. Draw your own conclusions.

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