RESOLVED: CyberBingo

I requested a wire transfer withdrawal on September the 11th, 2023. I have chatted online several times with an agent resulting in the same answer each time, which is giving me an email address to the accounting department. I have emailed the accounting department several times and I basically receive the same generic email  every time stating that they are working as quickly as possible to redeem my withdrawal. When I made the withdrawal I was told six business days and it has been well past that. 

Hello PaigeBarrett102,

Please be informed that we don't have this Casino on LCB list, but we will try to help you by reaching out to Casino side in order to help you.

Could you please send us your Casino Username via private message so we get in touch with the Casino?

Thank you in advance.

I sent the private message. Thanks. 

Hello PaigeBarrett102,

Thank you for sharing your account details with us. We will try to reach out to them in hopes that we can get any feedback from them.

Keep you posted for any updates.

Thank you. 

Hello PaigeBarrett102,

Unfortunately we haven't received any response from the Casino. We will send them a reminder in hopes that we can get a clarification.

Keep you posted.

Hello PaigeBarrett102,

Casino Rep got back to us right now and said that they had some unexpected circumstance that had caused them some delays.They also said that you will be paid within the next 24/48 hours. 

Please let us know when it happens.

Thank you.

Dear PaigeBarrett102,

I apologize for the delay in getting back to you. 

I have checked with our accounting team, and got to know that your payout request was approved, and a bank wire transfer has been initiated. 

I'm pleased to inform you that you shall receive your money in the next 24-48 hours.

The delay in processing your payout was due to some unexpected circumstances at our end.

In case of any other concern, please feel free to contact our 24x7 chat support .

Thanks and regards,
VG Team 

I did receive an email from Cybe Bingo letting me know  I should receive the wire transfer within 24 to 48 hours. I will let you know whether I receive it or not.

Thanks for ur help.  

I spoke with my bank today Wednesday October 4th at 1:00pm. My bank said they do not show any type of pending wire transfer from anyone to my account. They said that if it was sent yesterday morning which is when I received the email that it was sent then they should definitely have received it by now. 

Hello PaigeBarrett102,

We will notify Casino Rep regarding this matter. Keep you posted.

Thank you.

Dear PaigeBarrett102,
Thank you for your message.
We have checked with the accounting team, and they confirm that the payment has been sent. We’re waiting to receive a payment confirmation from our processor so that you can track the bank wire.

You should receive an intimation from our side regarding the same, very soon.

Thanks and regards,
VG Team 

Hello PaigeBarrett102,

Please let us know when the payment hit your account.

received the email with a receipt from CyberBingo. My bank still does not have the money or see anything pending. I don't know if the receipt has all the correct information on it bc I have never done a wire transfer B4. I do know it has 2 bank names on it and I'm not sure why.  

Hello PaigeBarrett102,

We are unable to help you with that issue. Please try to double check with the bank and to reach out again to Casino side, and we hope that the money will hit your account as soon as possible.

Keep us updated.

Dear PaigeBarrett102,

The latest update I have is that you have now received your payment through BTC. Our accounts have confirmed the same.

I hope the issue is now sorted, and we hope to see you at CyberBingo soon!

Thanks and regards,
VG Team