RESOLVED: Cyberbingo- Closed account

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Last post made 3 months ago by njanjam
Blossom
  • Started by
  • Blossom
  • Australia Newbie 1
  • last active 3 months ago

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  • Blossom
    • Started by
    • Blossom
    • at Aug 17, 25, 08:12:10 AM
    • Australia Newbie 1
    • last active 3 months ago

    I had the same thing happen been playing cyberbingo for years in July I had some good wins on slots $27,500 and I started getting restricted from slots. I went to bed in the morning went to log on and couldn't. Support said my account was with risk management.. after weeks of emailing them they told me my account was set to 0 and closed. They offered me back $175 that I had deposited. Reason was new regulation in AU. But I can't find any new laws since 2009. Now I can't even see the site AU is now fully blocked. I was the only one from AU who was playing as most players are from USA. So was easy for them to fully restrict me. 

  • njanjam
    • Replied by
    • njanjam
    • at Aug 18, 25, 06:27:45 AM
    • Serbia Moderator 2169
    • last active 1 hour ago

    Hi Blossom,

    Thank you for taking the time to share your experience with the LCB members. We received your complaint and notified the casino rep about it.

    Please send us your casino username and email that you used for registration on CyberBingo Casino via private message.

    We will update you as soon as we receive their response.

  • njanjam
    • Replied by
    • njanjam
    • at Aug 21, 25, 03:58:15 AM
    • Serbia Moderator 2169
    • last active 1 hour ago

    Hi Blossom,

    We received an answer from the rep saying that, in line with legal obligations, the casino had to apply geolocation-based restrictions and refund your most recent deposits in full. They also added: We acknowledge the player’s concerns and respectfully reiterate that the restrictions were carried out solely to ensure full compliance with relevant legislation.

    The casino did everything they could, but due to regulations, they were only able to refund your deposit. Unfortunately, these are legal obligations and we can’t do anything about it.

    We will mark this complaint as RESOLVED

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