RESOLVED: Cyberbingo, waiting 4 months for payout

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Last post made 21 days ago by Complaints Moderator
NYSoterios
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  • NYSoterios
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  • last active 21 days ago

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  • I've been playing on Cyberbingo for about 15 years with no problems with payouts. Last October 2023 I won $1815 and my withdrawal was approved in 48 hours. Every week I email accounting to check on payout and they kerp saying there's a problem with their payment processor. Same story every time, and they will put a rush on it. They said if my bank accepted international wires it would be quicker. I confirmed, sent wire info, and nothing. Then they said if I could accept bitcoin they could pay in 2 days. I sent bitcoin info and still nothing. I message them once a week, same story every week, but nothing. Can anyone help?

  • Hello NYSoterios,

    First of all welcome to LCB! Glad to have you here. smiley

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Hello NYSoterios,

    Thanks for sharing your casino credentials with us!

    We will reach out to casino representative to inquire about your case.

    Keep you posted.
     

  • Thank you!

  • Dear NYSoterios,
    Apologies for delay and thank you for your message. Our accounting team is looking into this case. They will communicate with you over email. Alternatively I will also post update here once I receive.
    Thank you!

    Best regards,
    VG Team 

  • Please update us on this case so we can properly mark this complaint as soon as you receive a response.

    Thanks!

  • Hello, Still no updates/no payment from Cyberbingo. Thank you for keeping me posted!

    Christine (NYSoterios)

  • I still have not heard anything from Cyberbingo, which I'm not surprised about as it has been their pattern since October 2023!

  • Hello NYSoterios,

    We have reached out to the casino again.

    Keep you posted.

    Hope we will hear back from them this time.

  • Thank you for the update. I still have not heard back from Cyberbingo either. I am so disappointed, because I have enjoyed playing with them for 15 years. But if they won't payout, of course people are not going to be playing there much longer!

  • Hello NYSoterios,

    Hope we will have an update for you soon.

  • Dear NYSOTERIOS,

    Our Accounting has confirmed that your payment is under processing and should reach you by Monday. Please feel free to contact us if you have not received your funds by then.

    We thank you for your patience.

    Best regards,
    VG Team

  • I will watch for it and post an update, thank you.

  • Hello NYSoterios,

    Please do!smiley

     

  • Hello NYSoterios,

    Did you receive a payout?

    Keep us posted.

  • I just checked my bank, still no payout. It's about 11am here now. Will check again throughout the day and post an update again at 5pm, end of the business day. Thank you for following up!

  • 8pm Monday here and no payout on the date Cyberbingo promised this last time. Another empty promise - so disappointing.

  • Hello NYSoterios,

    We understand your frustration, and we will reach out to them again.

    Keep you posted.

  • Thank you!

  • Dear NYSOTERIOS,

    Thank you for your patience. Kindly note that our Accounting team is going to process your payment today, and you shall receive it within the next 48/72 hours.
    Once again thank you for your patience and continued support.

    Best regards,
    VG Team

  • Hello NYSoterios,

    Great news.

    Please update us when you receive your winnings, and we will mark this complaint as Resolved. money

  • I don't know how to thank you! I just now got a notice from my bank of a wire transfer deposit and when I checked, my Cyberbingo payout was there!! What a relief! Thanks again!

  • Hello NYSoterios,

    We are glad to hear that. Thanks for the update!

    We will mark this complaint as Resolved.

    Enjoy your winnings money

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