CLOSED: [Due to the casino's inactivity]: CyberCoins Casino - No Payment Issue

I registered at the casino and took a no deposit bonus, successfully wagered it, and before applying for a payout, I asked the support service what I needed to receive a payout to the piastrix payment system, which is provided on their website. The operator told me that I needed to make a deposit and take a screenshot of my wallet, upload the documents. I've done everything I've done before, taken a screenshot, uploaded all the documents. They refused to pay the money and told me to make a new deposit from a 25 euro crypto wallet. I made another deposit. and now more than a month has passed, they have checked my documents, but they constantly reject the deposit receipt and screenshots of my crypto wallet and ask me to make another deposit from another one. I'm already just asking for my deposit back, but they refuse. The license on their website is fake. When asked to give me their license details, they just laughed and said, "look for them yourself, Sherlock Holmes." Don't mess with this casino, it's just a regular scam

Disputed amount: 20000руб

Casino: CyberCoins Casino

Case #: 3191

Hi ВИКА _____,

Thank you for reaching out to us. Based on our research, this casino does not appear to be licensed. We're really sorry you’re going through this, and it’s unacceptable for customer support to treat you this way.

Please be advised that many casinos do require a verification deposit before processing withdrawals, which is not unusual. If a player wants to cash out their winnings, they might need to make a verification deposit, especially when it comes to crypto wallets. The verification deposit serves for safety reasons, and it is given back along with their winnings from a no-deposit bonus.

Requesting a second deposit to withdraw winnings from a no-deposit bonus raises suspicions.

Lately, we’ve had trouble accessing the casino and getting in touch with their representatives. Our advice is that you do not deposit anything further for now. Could you please send us via personal message any screenshots or other evidence, the exact link to the website you used, so we can check that it’s not a scam site?

A useful sharing, asking the admin to issue an immediate warning about this casino for everyone to know, otherwise many people will be deceived into the vortex of this fraudulent casino, we need to immediately boycott the fraudulent casino.kkkkkk

Here is the proof of my two deposits, but they don't have enough, they are now demanding another one, I am already asking just to return my deposit, but they refuse.they blocked my access to online support on the website.They ignore my email.and about once a week they send a copy-paste with a list of documents that are needed. But I submitted all the documents a long time ago, they approved them all, except for the confirmation of my crypto wallet.But I think it was done on purpose so that there would be a reason not to pay.It's a very murky casino.

and this is evidence of their answer to the question about the license. I had to go to the browser in incognito mode so that I could access the online chat. I just copied what they answered me, since it is impossible to make a screenshot from incognito mode, I am attaching this screenshot to you. I also sent it when I submitted the dalob on another forum.

Hi ВИКА _____,

Thank you so much for sending all the evidence and screenshots. We’re still waiting to hear back from the casino and have already sent them a reminder.

We’re truly sorry that the customer support treated you so rudely. No one should have to experience that.

Please know that we’ll do everything in our power to help you resolve this issue.

Hi ВИКА _____,

Unfortunately, we must mark complaint #3191 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We’re truly sorry for the outcome, but the casino representative has chosen not to cooperate or communicate with us. If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.