UNRESOLVED: Dealyed withdrawal - Casollo

Hello everyone :)

My friend BumSlotMan and LCB livechat forwarded me here, to make a complaint topic. 

Over a month ago I did 25 euro deposit on casollo.com and I managed to cashout 4k. I did a 2k withdrawal request, because this is daily max amount. 

I sent KYC documents next day, it was 13-07-2020, and they didn't even respond to me once. 

I was also writing to info@casollo.com several times and I asked for help gaminglicensing, complaints@egamings.com and complaints@gaminglicences.com No answer so far. 

Their livechat is always says the same thing, "I'm only technical support".

My username on Casollo: muczi16

Hello muczi16,

Sorry to hear that. We already had similar issues with this brand and they haven't been replying to any of our emails. Thanks for providing us with your casino username. We'll try to get in touch them regarding your complaint. Please keep an eye on this thread for the updates.

Thanks for the very quick reply. I am very happy that I got to know the LCB community. I wish you the best and keep my fingers crossed. 

Just received this email. Is this real life?

this

Hello muczi16,

We still haven't received any reply from the casino regarding your complaint, so we don't know what's going on. We'll keep trying to get in touch with them. 

Okey. I will let you know when I will get paid.

Hello muczi16,

Please let us know if/ when you receive your payment. In case we hear back from them, we'll let you know.

Sure. 

Good morning,

I received 1.3k to my ecopayz account in the night, the other 700 will be send to skrill today.

I used to deposit skrill a year ago, but it's not problem for me to receive there.

Hello muczi16,

Glad to hear that. Thanks for the update! Please let us know when you receive the outstanding 700.

Just received the 700.

Second 2k requested, lets see. 

Ok, thanks for the update muczi16!

How in the world is it possible (and dont get me wrong here ...  Muczi16 Im truly very happy for you) that they have 2 very very very obvious cases with honest players pending for weeks now? And handeling this one in 24/48 hours ...

Im totally lost ...

Hello muczi16,

Do you have any updates for us? Have you received the outstanding payment from Casollo? 

Good evening all,

No news for second request.

Still pending. 

Hello muczi16,

Ok, thanks for the update. We've added Casollo Casino on our Warning list. Please let us know when/ if you receive your payment.

Morning all,

My 2nd set is still pending.

Any news from you guys? 

Hello muczi16,

Unfortunately, we never received a reply from Casollo Casino regarding any complaint on our forum. Therefore, we marked these complaints as Unresolved and added Casollo Casino on our Warning list. You can read more about it HERE.

I understand, but for me it's quite interesting that the same day after reporting the complaint here, I receive a reply from their office. 

Hello muczi16,

If you get your payment from them, then we can consider this case resolved. If they don't pay you, their reply to you doesn't mean anything. Please let us know if/ when you receive your payment.

Sure I will. When I was in touch with them, I asked about my 2nd set but no answer. 

Good morning everybody, 

Unfortunately I dont receive my second payment and I don't think that I will.

Team LCB could You please ask one more time them about my case? 

I really think that your email was help me with my first payment. 

Unfortunately, there is nothing we can do for you since Casollo never replied to our emails and assist us in sorting out players' complaints.  Therefore, we added them to our Warning list.

Hope you will get your second payment. Please keep us posted.