UNRESOLVED: Dealyed withdrawal - Casollo

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Last post made 1 year ago by MelissaN
muczi16
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  • muczi16
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  • last active 1 year ago

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  • Hello everyone :)

    My friend BumSlotMan and LCB livechat forwarded me here, to make a complaint topic. 

    Over a month ago I did 25 euro deposit on casollo.com and I managed to cashout 4k. I did a 2k withdrawal request, because this is daily max amount. 

    I sent KYC documents next day, it was 13-07-2020, and they didn't even respond to me once. 

    I was also writing to info@casollo.com several times and I asked for help gaminglicensing, complaints@egamings.com and complaints@gaminglicences.com No answer so far. 

    Their livechat is always says the same thing, "I'm only technical support".

    My username on Casollo: muczi16

  • Hello muczi16,

    Sorry to hear that. We already had similar issues with this brand and they haven't been replying to any of our emails. Thanks for providing us with your casino username. We'll try to get in touch them regarding your complaint. Please keep an eye on this thread for the updates.

  • Sydney wrote:

    Hello muczi16,

    Sorry to hear that. We already had similar issues with this brand and they haven't been replying to any of our emails. Thanks for providing us with your casino username. We'll try to get in touch them regarding your complaint. Please keep an eye on this thread for the updates.

    Thanks for the very quick reply. I am very happy that I got to know the LCB community. I wish you the best and keep my fingers crossed. 

  • Just received this email. Is this real life?

  • this

  • Hello muczi16,

    We still haven't received any reply from the casino regarding your complaint, so we don't know what's going on. We'll keep trying to get in touch with them. 

  • Okey. I will let you know when I will get paid.

  • Hello muczi16,

    Please let us know if/ when you receive your payment. In case we hear back from them, we'll let you know.

  • Sydney wrote:

    Hello muczi16,

    Please let us know if/ when you receive your payment. In case we hear back from them, we'll let you know.

    Sure. 

  • Good morning,

    I received 1.3k to my ecopayz account in the night, the other 700 will be send to skrill today.

    I used to deposit skrill a year ago, but it's not problem for me to receive there.

  • Hello muczi16,

    Glad to hear that. Thanks for the update! Please let us know when you receive the outstanding 700.

  • Just received the 700.

    Second 2k requested, lets see. 

  • Ok, thanks for the update muczi16!

  • How in the world is it possible (and dont get me wrong here ...  Muczi16 Im truly very happy for you) that they have 2 very very very obvious cases with honest players pending for weeks now? And handeling this one in 24/48 hours ...

    Im totally lost ...

  • Hello muczi16,

    Do you have any updates for us? Have you received the outstanding payment from Casollo? 

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