RESOLVED: Deposit withdrawal. Unable to play any game.

Hello. I made a deposit at the 777crypto.bet casino under the deposit bonus in ltc currency. To my surprise, when I wanted to play any game, I got a message that there were no funds and that I should make a deposit. After entering the profile and the bonus tab, I canceled the bonus and received the bonus. I went back to the slots to play and the story repeated itself that there were no funds in the game... I was upset that in every game it was the same, I wanted to withdraw funds but it turned out that I had to make a deposit once. Unfortunately, support does not respond to e-mail, live chat does not respond to help me, so I decided to file a complaint because I have no other choice.

In my experience, I have seen complaints from many casinos. You can find reviews from players or previous depositors here and on the internet. Sometimes you can read about solutions or other solutions. For me, the crypto casinos recommended by LCB are very good. And I have been playing crypto for a long time. I would recommend trying to find a casino recommended by LCB or a casino with a shop on LCB. These casinos usually solve problems quickly or without any problems.
wish you luck

Dear Deniro as Minmu explains about the casino very good. I too don't understand why this casino is doing with you in such a way because this casino is recommend by LCB?

Anyhow hopeful your problem will be resolved on this forum soon.

Hello deniro1972,

Could you please explain your case a bit more so we can better understand and assist you? Did you deposit and claim a Deposit Bonus? Then cancel the bonus and claim it again, or was it something else? However, you can send us your casino username via private message, and we’ll contact the casino rep to check your case with them.

Thank you.

Dear deniro1972,

Thank you for providing your casino credentials along with more information about your case. We will now contact the casino rep and let you know as soon as we receive a response from them.

Dear deniro1972,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

after a few days, two days ago some agent replied to the message on live chat, I explained the whole situation to him and the money was to be paid out. Unfortunately, it ended with the assurance because neither was paid out nor do I have the possibility to pay out, I do not understand the approach of this casino to the customer.

777crypto bet In my opinion, I think this place is fake, right? But it's unlikely to be. The casino that LCB recommends is definitely. I saw many friends complain about this place. Even though the design is perfect, beautiful, smooth, but they always have techniques to take advantage of players. Should be avoided. In fact, I would like to recommend trying to search for LCB's recommendations. It has never disappointed. Try to choose the right region where you live and the deposit currency or crypto. The options they recommend. I have never been disappointed. Except I'm not lucky when betting. Good luck to you.
02-Sept-2024

Hello deniro1972,

We still haven't received a response from the casino regarding your case. We'll send them another reminder now. 

Thank you for your patience.

Hello. I am sending you screenshots of the conversation with LC. Unfortunately, this is the only conversation I have had with them and so far silence. I still can't withdraw funds because according to their regulations I have to make a turnover which I can't do because none of the games work. Embarrassing...

the rest of the message

Dear deniro1972,

Still no response from the casino regarding your case. We'll try to contact them once again, hoping this time we will receive some feedback.

Keep you posted on this thread.

Thank you for your patience.

Dear deniro1972,

Since we never heard back from the casino, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.

Dear deniro1972,

Good news, we heard back from the casino stating the following:

We would like to let you know that due to a technical issue that is being fixed at this time, the player was unable to place bets, which is not addressed to him in any way. Also, the deposit that was made by the player has been successfully refunded by us to his wallet and he has already been notified by us and the case has been successfully resolved.

Kind Regards,
777crypto Support

Could you please confirm this so that we can mark the complaint as resolved?

Thank you.

I just received the money from the casino. I consider the matter closed. Thank you for your help.

Glad to hear that! You are most welcome, deniro1972! 

We will now mark this case as resolved.