Ding! Casino - No Payment Issue

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Last post made 1 day ago by JovanaV
AstralLee
  • Started by
  • AstralLee
  • United States Newbie 1
  • last active 36 minutes ago

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  • Hi I've reached out to this casino daily for 27 days. They still have yet to approve my withdrawal request and continue to give endless excuses and no time frame or resolution. I'm to the point where I am considering contacting legal help. If you are able to resolve this matter it would be very appreciated. Thank you

    Disputed amount: 650$

    Submitted via LCB complaint form
  • Dear AstralLee,

    Could you please provide us with more information:

    • When exactly did you request the withdrawal?
    • Is this your first withdrawal at Ding! Casino?
    • Is your account verified?
    • What explanation did you receive from the casino support regarding the withdrawal? It would be helpful if you have any correspondence with the casino, you can send it to us via private message.

    Thank you for your cooperation.

    2.7/ 5

  • Dear AstralLee,

    Thank you for providing the additional information. We've contacted the casino rep and inquired further about your case. Please keep an eye on this thread for updates.

  • Dear AstralLee,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

    Thank you for your patience.

  • Dear AstralLee,

    We received feedback from the casino rep stating that if the player needs immediate assistance, they can also try reaching out to support through live chat. However, they mentioned that there might be long wait times due to queues. Additionally, according to their terms, it can take up to 20 days to receive a response. You can find all the details in Clause 4.

  • Dear AstralLee,

    We've received feedback from the casino that, unfortunately, they cannot share any account details without a power of attorney. They advised you to contact them directly via their support. Given this, our hands are tied, and unfortunately, we are unable to assist you further with this case. However, please keep us updated on any progress. Have you heard from them in the meantime?

    Thank you for your understanding.

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