I opened an account with Diva Duck Casino 5 days ago with a minimum deposit of £25 as per their rules. I then deposited a further £25 and won a little so i wanted to withdraw however, it stated that in order to withdraw i must first go through the verification process - this is pretty much standard on all gambling sites. I then left playing in order for the process to happen but to no avail, 5 days later still no confirmation so i messaged them on their live chat button but no reply, i then emailed them - no reply, so i am getting very worried at this point, then, i get an email and quoting,
Thank you for contacting Divas Luck Support Team.
We would like to inform you that in order to complete verification please upload the following documents:
A proof of your residential address, showing your full name, registered address and issuing date (not older than three months):
Utility bill (Phone/Internet, electricity, water)
A proof of funds:
Copies of both front and back side of the card. For security reasons, please cover the 4 middle digits of the card number, so we can see the 6 first and 4 last, and also cover the CVC number from the back side or/and
A screenshot from your e-wallet account showing your deposit to our company and another one showing your personal details.
And a Bank statement with your full details and IBAN number in order to receive the funds via bank transfer.
This message as well as any attached electronic records or documents are confidential and may be legally protected, protected against disclosure to third parties and / or other legal regulations. It is intended only for the natural or legal recipient(s) to which it refers.
I then emailed, again no reply as of yet stating that i have already done this and i am waiting for the process. Is this a legitimate site?..... their customer service is terrible, i even put in my email that i am going to contact the police and gaming commission if they do not remove my personal detail or confirm that they are a legitimate company. Suffice to say i have not heard anything back.
Help or comments would be gratefully appreciated, i really hope i have not made a big mistake by putting my personal details on their site for them to steal my identity.