RESOLVED: Dream Royale Casino - Software Issue

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Last post made 3 months ago by JovanaV
kenken23
  • Started by
  • kenken23
  • Japan Newbie 4
  • last active 2 months ago

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  • kenken23
    • Started by
    • kenken23
    • at Feb 11, 26, 04:01:32 AM
    • Japan Newbie 4
    • last active 2 months ago
    Original language.ja Translation English

    掲載されてますが使用できませんでした

     

    Casino: Dream Royale Casino

    Case #: 3977

    It was listed but I couldn't use it

    Casino: Dream Royale Casino

    Case #: 3977

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 11, 26, 04:11:27 AM
    • Serbia Moderator 6378
    • last active 2 days ago

    Hello kenken23,

    To help us understand your situation and assist you further, we’ll need a bit more clarity and details about the issue you’re experiencing. Are you referring to a bonus, a game, or something else?

    The more information you can share, the easier it will be for us to understand what happened and see how we can help.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 11, 26, 07:31:58 AM
    • Serbia Moderator 6378
    • last active 2 days ago

    Thanks from:

    Hello kenken23,

    According to the screenshot you provided, this was a standard casino bonus, which is no longer active. We have updated the review page accordingly.

    For future reference, it’s recommended that for standard casino bonuses you first check with the casino’s live chat regarding eligibility and any additional details, and review the Terms & Conditions before attempting to claim the bonus.

    Thank you.

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