RESOLVED: ElegantSpins - No Payment Issue

On 09-06-2025, I requested a withdrawal of $457.00 that was confirmed, transaction ID: 24823 to be sent my Litecoin Address. I have emailed support on 3 different times on 09-06-2025, 09-07-2025 and 09-08-2025 regarding my withdrawal. I received 2 replies on 09-07-2025 and 09-09-2025, that said my withdrawal will be processed in 2-4 hours, which I did not receive. I reached out to chat support on 09-10-2025, 09-11-2025, 09-13-2025, 09-14-2025 and 9-17-2025, 9-19-2025 and 09-20-2025, all 7 times, I was given an apology and was told that my withdrawal will be processed soon, and every chat support person said my withdrawal would be escalated to the payment team and it will be processed soon. I have not received an email from support stating that there was an issue in why my withdrawal has not been processed, I have withdrawal from this casino before with no issues until now. I have asked, to chat with a manager as well and was told that it was not possible at this time. I have given the casino 14 days (2 weeks) to process my withdraw, when the withdrawal process is 2-4 hours (based terms and conditions, on my past withdrawals and the first email notification from support). I do not know what else to do, but to file a complaint.

Disputed amount: 457Ł

Casino: ElegantSpins

Case #: 3574

I am attaching supporting documents that are associated with my complaint. A photo of my withdrawal request, first 2 emails I sent to support, along with the casino reply confirming the status and time frame of my withdrawal. The last conversation I had with the casino through chat support confirming my withdrawal is with the payment team and will be processed soon. I have 6 other chat transcripts but could not upload them, due to the 4 limit attachment, but all transcriptshave stated that my withdrawal is with the payment team and will be processed soon.

Dear mbarrientes,

Please note that ElegantSpins Casino has been placed on LCB’s Warning List due to numerous player complaints, mostly related to denied withdrawals and delayed payments. Despite our team’s repeated attempts to get in touch with them, the casino has failed to participate in the resolution of any submitted complaints.

However, we will contact them and request further explanation regarding your case.

Please keep an eye on this thread for updates.

Thank you

My complaint has been resolved after 14 days and numerous conversations with chat support, I finally requested to speak with a supervisor yesterday and she and another chat support team member that I followed up with today. Both were able to assist me in resolving my withdrawal issue with the payment team and received my withdrawal 2 hours later. 

Thank you for letting us know, mbarrientes. We will now mark Case #3574 as Resolved.