CLOSED: [Due to the casino’s unresponsiveness]: ElegantSpins - No Payment Issue

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Last post made 3 months ago by njanjam
heather nugent

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  • heather nugent
    • Started by
    • heather nugent
    • at Jan 19, 26, 11:11:44 PM
    • Newbie 1
    • last active 3 months ago

    Would not honor my withdrawal for $209 they said I had multiple accounts (I do not) so they took all the$ almost $280 and put ny account at zero. Scam casino, the games suck any way.

    Disputed amount: 209$

    Casino: ElegantSpins

    Case #: 3908

    Submitted via LCB complaint form
  • njanjam
    • Replied by
    • njanjam
    • at Jan 20, 26, 04:43:54 AM
    • Serbia Moderator 3254
    • last active 2 days ago

    Hi heather nugent,

    Please note that this casino is on our warning list and has previously failed to resolve submitted complaints:

    ElegantSpins Casino has been placed on LCB’s Warning List due to numerous player complaints, mostly related to denied withdrawals and delayed payments. Despite our team’s repeated attempts to get in touch with them, the casino has failed to participate in the resolution of any submitted complaints.

    Therefore, we cannot say with certainty that they will take part in resolving this case either, especially since it involves personal information that led to your account being closed (multiple accounts). However, we will still try to contact them and do our best to assist you.

    Could you please share with us more information regarding your case:

    • Is your account verified?
    • Is this your first withdrawal at Elegant Spins Casino?
    • Did you redeem any bonus?
    • Do you still have access to your account?

     It would be helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino.

    ElegantSpins

    1.8/ 5

  • njanjam
    • Replied by
    • njanjam
    • at Jan 22, 26, 07:05:43 AM
    • Serbia Moderator 3254
    • last active 2 days ago

    Hi heather nugent,

    Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can try to assist you more accurately

  • njanjam
    • Replied by
    • njanjam
    • at Jan 26, 26, 07:03:44 AM
    • Serbia Moderator 3254
    • last active 2 days ago

    Hi heather nugent,

    Since we have not received a response from the casino regarding your case, nor any update from you, we will mark complaint #3908 as CLOSED.

    Thank you for your understanding.

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