RESOLVED: ElegantSpins - Slow Payment Issue

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Last post made 3 months ago by JovanaV
Clocke1968
  • Started by
  • Clocke1968
  • United States Sr. Newbie 32
  • last active 1 month ago

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  • Clocke1968
    • Started by
    • Clocke1968
    • at Sep 27, 25, 07:05:12 PM
    • United States Sr. Newbie 32
    • last active 1 month ago

    They claim to have a state of the art payment processing program that pays out within 24 hours. I have been trying for a week and a half to get paid.

    Disputed amount: 349$

    Casino: ElegantSpins

    Case #: 3592

    Submitted via LCB complaint form
  • Anchi
    • Replied by
    • Anchi
    • at Sep 28, 25, 02:32:04 PM
    • Serbia Admin 14470
    • last active 9 hours ago

    Thanks from:

    Hello Clocke1968,

    Please note that ElegantSpins Casino has been placed on LCB’s Warning List due to numerous player complaints, mostly related to denied withdrawals and delayed payments. Despite our team’s repeated attempts to get in touch with them, the casino has failed to participate in the resolution of any submitted complaints.

    However, we will contact them and request further explanation regarding your case.

    Please keep an eye on this thread for updates.

    ElegantSpins

    1.9/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 01, 25, 06:32:21 AM
    • Serbia Moderator 5659
    • last active 13 hours ago

    Thanks from:

    Hello Clocke1968, 

    We haven’t received a response from the casino yet, so we’ve sent them a follow-up regarding your case.

    Hopefully, we’ll get some feedback so we can assist you further.

    Thanks for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 03, 25, 04:22:59 AM
    • Serbia Moderator 5659
    • last active 13 hours ago

    Thanks from:

    Hello Clocke1968, 

    We are still waiting on the response from the casino regarding your case. In the meantime, have there been any updates or progress on your side? 

    Thank you for your patience.

  • Clocke1968
    • Replied by
    • Clocke1968
    • at Oct 03, 25, 03:19:30 PM
    • United States Sr. Newbie 32
    • last active 1 month ago

    Thank you for inquiring, I get support to check the status of my withdraw every day and I get the same thing every day. We are sorry for the delay, Hopefully it will be sent out soon. In the meantime would you like to make another deposit? I will give you a special deal for your troubles. 

  • Clocke1968
    • Replied by
    • Clocke1968
    • at Oct 05, 25, 01:59:29 PM
    • United States Sr. Newbie 32
    • last active 1 month ago

    I was finally paid today from Elegant Spins, Thank you for inquiring about my Withdraw. I dont beleive it would have been paid if not for your help. Thank you 

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 06, 25, 03:28:25 AM
    • Serbia Moderator 5659
    • last active 13 hours ago

    Hello Clocke1968, 

    We are so glad to hear that. You are most welcome. thumbs_up We will now mark Case #3592 as RESOLVED.

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