CLOSED: [due to the casino's unresponsiveness]: ElegantSpins - Software Issue

I have reached out to thus casino for the past 2 weeks about my withdrawal each time I send my account info to receive my withdrawal its returned to my account and when asking about it its always under verification or processing and now they just dont respond to me at all and have not sent my winnings nor a refund for my play and I was not playing on any bonuses either.

Casino: ElegantSpins

Case #: 3950

Dear Kandice Strong,

Please note that ElegantSpins Casino has been placed on LCB’s Warning List due to numerous player complaints, mostly related to denied withdrawals and delayed  payments. Despite our team’s repeated attempts to get in touch with them, the casino has failed to participate in the resolution of any submitted complaints.

However, we’ll contact them as well and try to gather more information regarding her case. In the meantime, could you please let us know the amount you’re trying to withdraw?

Please also update us if there is any progress on your side.

Thank you.

1000 dollars I won and no bonus when I deposited so it was no rules on my deposit 

Thus is just one of many times ive reached out about my deposit 

Hello Kandice Strong,

We’ve sent a reminder to the casino as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hello Kandice Strong,

Could you please update us on the progress of your case?

Thank you.

Since we haven’t heard back from the member Kandice Strong, and considering the nature of the case, we will mark Case #3950 as resolved for now.

If the member contacts us again, we will reopen the complaint if needed.

I've been reaching out to this casino every day and they keep saying it's under verification and being processed and sometimes they don't even respond i won with my deposit and now they will not payout

Disputed amount: 1000$

Casino: ElegantSpins

Case #: 4000

No I still have not received my withdrawal but contact them every day 

I am still begging for my withdrawal from this casino 

Hello Kandice Strong,

Thank you for getting back to us. We have now reopened your case.

However, as previously mentioned, ElegantSpins Casino has been placed on LCB’s Warning List due to numerous player complaints, mostly related to denied withdrawals and delayed payments. Despite our team’s repeated attempts to get in touch with them, the casino has failed to participate in the resolution of any submitted complaints.

Unfortunately, this makes it unlikely that they will cooperate this time as well. We have never received a response from them regarding your case.

That said, we will follow up with them again and make another attempt to obtain a response.

In the meantime, please make sure to follow this thread and keep us informed if there is any progress on your side.

Thank you.

This casino is still promising me my deposit and I have email transcripts from every conversation of me asking for my withdrawal or refund

I still haven't received anything from this casino they just taking people money with no explanation at all

What else can be done about this casino and am I just out of my 1000 dollars 

Dear Kandice Strong,

We are very sorry to hear about your situation. Unfortunately, we have not received any response from the casino regarding this case, which is also the reason why they are placed on our Warning List.

We have sent them another follow-up request and will inform you if we receive any reply this time. In the meantime, please let us know if there is any progress on your side or if you receive any communication from the casino.

We always recommend that players research an online casino before depositing and playing, especially to avoid situations like this. You can check our website and forum for reviews, player feedback, and additional information about casinos prior to registering or making a deposit.

Thank you for your patience.

Dear Kandice Strong,

Unfortunately, we have not received any response from the casino regarding this case. Due to the casino’s continued lack of response, we will have to close the complaint on our end.

Could you please let us know if there have been any updates from your side?

Thank you for your cooperation.

It's going on 3 months and this casino will not pay me my withdrawal and now they have just stop responding and cleared my balance to zero without any explanation but still sending out emails everyday advertising the no hassle withdrawal process safe and secure no mco

Disputed amount: 1000$

Casino: ElegantSpins

Case #: 4115

Dear Kandice Strong,

We’re sorry to hear that your issue is still not resolved. As we have mentioned in our previous responses, unfortunately, we have not received any replies from the casino regarding this or any other complaints.

At this point, the casino is not cooperating with us, which means our hands are tied, and we are unable to assist further in this matter. You can also see on the forum that there are multiple unresolved complaints with similar issues.

Due to this behavior, the casino has been placed on our warning list in order to inform and protect other players.

We truly appreciate you reaching out to us and keeping us updated. We’re very sorry this is the outcome, and we sincerely hope you will be able to get in touch with the casino directly and find out what happened to your funds.

We have done everything within our power, but unfortunately, we cannot proceed further without the casino’s cooperation.

Thank you for your understanding.