RESOLVED: Eternal slots casino

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Last post made 7 days ago by JovanaV
ericadawn11-0
  • Started by
  • ericadawn11-0
  • United States Full Member 173
  • last active 8 hours ago

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  • ericadawn11-0
    • Started by
    • ericadawn11-0
    • at Sep 25, 24, 01:26:45 PM
    • United States Full Member 173
    • last active 8 hours ago

    How do I submit a complaint about the new game having an error 

  • ericadawn11-0
    • Replied by
    • ericadawn11-0
    • at Sep 25, 24, 01:29:57 PM
    • United States Full Member 173
    • last active 8 hours ago

    I've also had the same thing happen to me 2 times. And once they said I was one over my limit to cash out I only played the loyalty spins and new game spins and was still denied.. on 2 separate occasions. Please look into those withdraw denials also. My user name is e***

    and I also have deposited several several times 

  • ericadawn11-0
    • Replied by
    • ericadawn11-0
    • at Sep 25, 24, 01:33:26 PM
    • United States Full Member 173
    • last active 8 hours ago

    could someone with eternal slots please look at this for me.

     

    I played the new game and had a spin that according to the rules for the game it should have triggered free spin feature and it didn't trigger anything. 
    I also was denied a withdraw request a while back and was told I was one over the limit for my withdraw. 
    I had only used the loyalty rewards and my monthly spins ! I had deposited several times and maybe have only withdrawn one time! And I got denied my withdraw?

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 26, 24, 05:05:59 AM
    • Serbia Moderator 1340
    • last active 14 hours ago

    Hello ericadawn11-0,

    Thank you for providing us with your account details. We've contacted the casino representative. Please keep an eye on this thread for updates.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 26, 24, 06:57:09 AM
    • Serbia Moderator 1340
    • last active 14 hours ago

    Dear ericadawn11-0,

    Do you happen to have any screenshots or more information about the bet? If you do, please send them to us via private message.

    Thank you.

     

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 30, 24, 06:40:50 AM
    • Serbia Moderator 1340
    • last active 14 hours ago

    Hello ericadawn11-0,

    Do you still need assistance?

    Thank you.

  • ericadawn11-0
    • Replied by
    • ericadawn11-0
    • at Sep 30, 24, 04:29:51 PM
    • United States Full Member 173
    • last active 8 hours ago
    JovanaV wrote:

    Dear ericadawn11-0,

    Do you happen to have any screenshots or more information about the bet? If you do, please send them to us via private message.

    Thank you.

     

    Yes I have added it 

  • ericadawn11-0
    • Replied by
    • ericadawn11-0
    • at Sep 30, 24, 04:30:26 PM
    • United States Full Member 173
    • last active 8 hours ago

    Thanks for this post from:

    ericadawn11-0 wrote:
    JovanaV wrote:

    Dear ericadawn11-0,

    Do you happen to have any screenshots or more information about the bet? If you do, please send them to us via private message.

    Thank you.

     

    Yes I have added it 

    I don't see the screenshot though 

  • Zachsherwood
    • Replied by
    • Zachsherwood
    • at Sep 30, 24, 11:09:46 PM
    • United States Jr. Member 86
    • last active 3 hours ago
    ericadawn11-0 wrote:
    ericadawn11-0 wrote:
    JovanaV wrote:

    Dear ericadawn11-0,

    Do you happen to have any screenshots or more information about the bet? If you do, please send them to us via private message.

    Thank you.

     

    Yes I have added it 

    I don't see the screenshot though 

    This is not a winning hit 

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 01, 24, 04:28:51 AM
    • Serbia Moderator 1340
    • last active 14 hours ago

    Dear ericadawn11-0,

    We've contacted the casino rep again regarding your case. Keep you posted on this thread.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 04, 24, 04:51:17 AM
    • Serbia Moderator 1340
    • last active 14 hours ago

    Dear ericadawn11-0,

    We received an explanation from the casino rep that the "Free Spins" symbols simply did not appear on any of the 25 Pay-lines that are part of the game. So unfortunately, in this case, there wasn't a winning hit. We will have to close this complaint and mark it as resolved.

    Thank you for your understanding.

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