RESOLVED: Eternal Slots reset 100$ win

Hello dear community LCB! I describe the situation. I registered at eternalslots casino, and right from the first promo I played back the wager and received a withdrawal of $100 after verification, great. I make a deposit, there was less than $1 on my account at the moment, I enter the next promo and again fortune is on my side, I win back the wager, I make a withdrawal, they reject me and say that there is 1 withdrawal per day, well, I’m waiting. after 00 00, I draw a conclusion and this is what Eternal casino writes to me:

"Dear scavpaul,

Your withdrawal request is denied.

Unfortunately, there was a mix-up between the balance from the free promotion and your deposit, which is not allowed. Your winnings have been voided, but your deposit has been left in your balance"

how can this be? what kind of nonsense is this, or is it just the quezino's way of deciding not to pay out the second quick win? and what’s also interesting is that after clearing $100, my deposit that I made remained in the account. Help me figure it out please

Nickname in EternalSlots: Sc***. Date: 31august

Dear Paul Papidesx, you are complaining against this casino but I received my post reply that one of LCBer played in this casino and withdrew $100 and next time he also withdrew same amount from bounces.

Dear Paul Lapidesx,

Thank you for providing your casino username. We have contacted the casino representative and asked for more information regarding your case. We will update you as soon as we receive a response from them.

Thx dear! I'm waiting for an answer

Hello dear moderator JovanaV. Is there anything yet known about my question? I'm sorry for disturbing you.

Dear Paul Lapidesx,

Please be advised that due to the weekend, there may be delays in responses. We will send them a reminder if we do not receive feedback from them today.

Thank you for your patience.

Ok, no problem dear

Dear Paul Lapidesx,

We received a response from the casino rep stating the following:

The withdrawal was requested after 10+ Free promotions, which is not allowed according to the rules of the used coupon: "Free spins stop being available if more than 10 free promotions have been claimed without a deposit in-between."

This rule can also be found on the company's website in the Promotions section under "Free spins forever!"

this is a lie!! after the first withdrawal of $111, I activated 1 promo and again won back the winnings for 100. I didn’t have 10 promo codes in a row. Here is a screenshot of my reset, if there were 10 promos in a row, a different text would have been written

10 in a row when they were there they reset $50, on the 7th, everything is correct here, there were more than 10 promos

request the history of using coupons and the moment of requesting a withdrawal. it's a complete lie what they wrote to you

Sorry, not the 7th, but the 5th, and here is the text. there are no questions here, I used 10 promos in a row, but this is not about this situation

is the topic over?

Hello Paul Lapidesx,

We contacted the casino rep and referred them to your latest post. We will update you when we receive a response from them.

Thank you.

Hello Paul Lapidesx,

The provided evidence we received from the casino rep shows that there have been 19 free promotions since your last deposit. As this is not in accordance with their promotion rules, we will have to close this case and mark it as resolved.

Thank you for your understanding.